Customer Service Executive

hace 7 horas


Colombia Huila Swivelt Sdn Bhd A tiempo completo

**Job description**:

- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.

**Qualification and requirements**:

- Speak, read and write good Spanish and English
- Ability to work on 24/7 shift rotational
- Experience zendesk or other CRM/ ticket/call management tool

Application Question(s):

- Are you able to work on 24/7 shift rotational?

**Experience**:

- Customer Service: 1 year (required)

**Language**:

- Spanish AND English (required)



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