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**Customer Service Executive (Remote) - (Contractor)** **Join a High-Performance Customer Service Team & Make a Real Impact in the Pet Industry** Are you a proactive, results-driven customer service professional who thrives in a structured, high-accountability environment? Do you take ownership of your work, think critically, and seek meaningful interactions with customers? If so, this opportunity is for you **About Central Park Puppies** With over 20 years in the pet industry, Central Park Puppies has built a reputation for excellence and innovation. We connect pet lovers worldwide with healthy, happy puppies while ensuring an outstanding customer experience.
As we expand globally, we’re looking for dedicated, customer-focused professionals to join our team and elevate our service standards. **What You’ll Do** - Manage multiple communication channels efficiently, addressing inquiries and resolving issues with professionalism. - Analyze customer concerns, identify solutions, and demonstrate problem-solving skills. - Accurately document interactions and maintain comprehensive records in the CRM system. - Collaborate with internal teams, adapt to shifting priorities, and contribute to continuous improvement initiatives. - Proactively engage with customers, ensuring they feel valued and supported throughout their journey with Central Park Puppies. **What We’re Looking For** - **Experience**: Minimum of three years in a customer service role, preferably in a call center, hospitality, or pet-related industry. - **Communication**: Outstanding verbal and written communication skills in English. A warm, engaging, and professional tone is essential. - **Technical Skills**: Comfortable using CRM systems, chat tools, and digital workspaces for efficient remote collaboration. - **Problem-Solving**: Ability to think critically, handle objections, and provide thoughtful solutions. - **Empathy & Patience**: Capable of handling emotionally sensitive interactions with customers (e.g., first-time pet buyers or grieving pet owners). - **Sales & Retention Experience**: Strong ability to build relationships and encourage long-term customer engagement. - **Work Ethic & Independence**: Self-motivated, disciplined, and highly accountable in a remote work setting. - **Flexibility**: Willingness to work U. S. hours on a shift basis, including evenings, nights, and weekends. Ability to adjust shift schedules during seasonal time changes (Spring & Fall). **Preferred Qualifications** - Prior experience in the pet industry, veterinary clinics, or pet retail is a plus. - Customer service certifications or relevant diplomas are an advantage. **Why Join Central Park Puppies?** - **Company-Provided Devices** - We equip you with the latest company-issued devices to ensure a high-efficiency work experience. - **Structured Time Tracking for Productivity** - Our automated system removes the burden of manual time reporting, allowing you to focus on delivering results. - **High-Performance Remote Team** - Work in a results-driven, accountability-focused environment where top performers thrive. - **Competitive Compensation in USD** - Salary is paid in USD from a United States corporation, ensuring financial stability and consistency. - **Growth & Recognition** - We reward impact and execution, offering clear paths for leadership, professional growth, and career advancement. **How to Apply** To be considered for this role, follow these steps: - **Submit a Video Recording** - As part of the selection process, provide a **1-minute video recording** demonstrating your communication skills.
In this video, introduce yourself and deliver the following script**:[Begin Script]** "Hey there, welcome to Central Park Puppies I'm [Your Name], and I'm thrilled to assist you in finding your perfect furry friend. At Central Park Puppies, we understand that getting a puppy is a big deal. That's why we're here to guide you every step of the way. Whether it’s breed info, puppy care tips, or just some friendly advice, we’ve got you covered.
Our goal? To match you with a puppy that fits seamlessly into your life. From your first inquiry to bringing your new family member home, we’re here to address any concerns, provide assistance, and ensure a smooth, enjoyable process." **[End Script]**: - Upload the video to **Google Drive** and share the link with us. **Our Hiring Process** - **Customer Engagement & Pet Knowledge Test** - A short quiz to assess your ability to engage customers and your basic understanding of pet care. - **Unscripted Mock Call** - Simulated customer interactions to evaluate your tone, problem-solving skills, and ability to think on your feet. - **Behavioral Interview** - STAR-method interview to gauge problem-solving, professionalism, and long-term fit. - **Background Check & Employer References** - We conduct background checks and verify past employment as part of our hiring process. All information obtained is handled with strict co
