Sr. Operations Manager

hace 2 semanas


Medellín, Colombia Virtual Staffing Solutions A tiempo completo

**Description**:
We are seeking a dynamic individual to fill the role of Operations Lead, responsible for overseeing team operations and ensuring the achievement of operational metrics and sales targets.

**Key Responsibilities**:

- Lead team operations to achieve sales targets and operational metrics.
- Drive performance improvement and ensure business continuity.
- Exceed client KPIs across service levels, quality, compliance, and customer experience.
- Manage and motivate Operations Managers to consistently meet goals.
- Build and maintain strong client relationships through regular engagement.
- Identify and implement service and process improvement opportunities.

**Skills, Knowledge & Expertise**:

- Excellent management, negotiation, and decision-making skills.
- Minimum 2 years' experience as a Senior Ops Manager.
- 7+ years of experience in customer support strategy.
- Proven success in using data to drive behavior change in support organizations.

**About Virtual Staffing Solutions**:
We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.


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