Sr Operations Manager Medellin
hace 2 días
**We're Hiring: Senior Operations Manager**
- Location: Medellín - Milla de Oro_ _Schedule: Monday to Friday, 8:00 AM-5:00 PM or 9:00 AM-6:00 PM_ _Contract: Permanent (Contrato a término indefinido)_ _100% On-site | BPO Industry_
We are looking for a high-impact **Senior Operations Manager** to lead our operations teams and drive performance in a fast-paced, high-growth environment. This is a key leadership role for someone passionate about delivering excellence and exceeding expectations.
**Key Responsibilities**
- Lead and oversee daily operations, ensuring performance meets and exceeds **sales targets** and **operational KPIs**.
- Drive **continuous improvement** and ensure operational stability and efficiency.
- Consistently exceed **client KPIs** across service levels, quality, compliance, and customer experience.
- Lead, mentor, and inspire a team of **Operations Managers**, setting clear goals and driving accountability.
- Develop strong **client relationships** through proactive communication and strategic alignment.
- Identify and implement **service and process enhancements** to maximize performance.
**What We’re Looking For**
- **Minimum 2 years** of experience as a **Senior Operations Manager**.
- **7+ years** in customer support strategy within a high-performance, data-driven environment.
- Proven ability to use **data and analytics** to influence behavior and improve team performance.
- Strong **management, negotiation, and decision-making** skills.
- Exceptional leadership presence, with the ability to motivate diverse teams and deliver results.
**Job Types**: Full-time, Permanent
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