Customer Support Specialist

hace 4 días

Colombia EasyGenerator A tiempo completo

Medellín, Medellin, Antioquia, Colombia

Employees can work remotely

Full-time

**Company Description**:
With offices in four locations worldwide, Easygenerator is growing quickly. We are constantly improving to become the global category leader and aim for 100% revenue growth each year. At Easygenerator, we challenge, we own, and we experiment. Our success is based off our people, and we are looking for a Customer Support Specialist to help us achieve our ambitious goals.

We are looking for a Customer Support Specialist with excellent communication skills
and who enjoys putting our customers first to join our customer support team. In this
role, you will be reporting to our head of customer support and delivering a flawless customer
experience by providing ongoing support and helping our customers with building amazing
e-learning content. Your overall goal is to achieve high customer satisfaction and
contribute to the success of our customers.
Overall, your tasks will be the following:

Sharing best practices and recommendations
- Register customer responses, complaints, and remarks and handle requests for assistance
- Collaborate cross-functionally with other teams (sales, development, marketing,and testers)
- Contribute to the overall improvement of internal processes and be the voice of customers in our team

**Qualifications**:

- Bachelor’s degree or higher
- Strong command of the English language, both in written and verbal communication skills
- Being customer-centric with a clear ambition to help
- Communications skills, being able to listen actively to what the customers need and communicating in a clear way with them
- General computer skills and knowledge of online software products and services (SaaS)
- Positive and passionate attitude to your responsibilities
- Being polite, diligent and a team player
- Ability to handle multiple tasks simultaneously, stress resistance
- Prior experience in working with English speaking customers is a plus

**Additional Information**:
**We Offer**:

- Being part of a fast-growing scale-up environment where you can make an the impact from day one
- Working in a fun & international environment surrounded by a dedicated team
- Learning from our Chief Learning Officer, a highly respected guru in the e-learning industry
- Monthly team dinners and quarterly location-wide events
- Flexible working from home and working from anywhere policy
- Being one of the first on the ground in our new location in Colombia and help us build our presence
- Monthly health/gym bonus
**Next steps**:
LinkedIn.

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