Customer Support Representative

hace 5 días

Colombia Growe A tiempo completo
Growe is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.
Perfect for those who aim to:

  • Work with requests in chats and tickets, helping customers with difficulties that they faced and providing the best customer experience in Spanish;

  • Collaborate with other colleagues to improve customer service;

  • Identify customer's needs, clarify information, research every issue and provide solutions;

  • Follow internal procedures and guidelines to ensure consistent and high-quality support.

Experience you'll need to bring:

  • Intermediate level of English (written and spoken);

  • Fluent Spanish speaker;

  • Previous experience with customer support is not mandatory but will be considered a plus;

  • Experience handling live chat and email interactions will be considered an advantage.

It's a perfect match if you have those personal features:

  • Excellent organizational skills and ability to prioritize in order to meet deadlines;

  • Excellent team player skills with strong communication skills;

  • Ability to work in a fast-paced environment and under pressure;

  • Problem-solving skills.

We offer competitive benefits to support your professional and personal growth, including:

  • Health & Wellness Focus;

  • Growth Opportunities;

  • Performance-Driven Rewards;

  • Dynamic Work Environment.

Apply, and let your growth journey begin.

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