Application Support Specialist

hace 3 días

Colombia International Rescue Committee A tiempo completo

**Requisition ID**: req24751
**Job Title**:Application Support Specialist
**Sector**:Information Technology
**Employment Category**: Regular
**Employment Type**: Full-Time
**Open to Expatriates**: No
**Location**: Mexico City, Mexico

**Background/IRC Summary**:
The **International Rescue Committee** helps people whose lives and livelihoods are shattered by conflict and disaster to survive, recover, and gain control of their future. IRC teams provide health care, infrastructure, learning and economic support to people in 40 countries, with special programs designed for women and children. Every year, the IRC resettles thousands of refugees in 22 U.S. cities. Learn more at **Rescue.org** and follow the IRC on **Twitter **& **Facebook**.

**Job Overview/Summary**:**

**Major Responsibilities**:**
**Primary responsibilities include but are not limited to**:

- Escalate L3 support requests to Project Managers, Business Systems Managers, or Developers as necessary; track issue through to completion

**Key Working Relationships**:
**Position Reports to**:Sr.** **Application Support Officer
**Position directly supervises**: Non-managerial position
**Other Internal and/or external contacts**:
**_Internal: _**Integra Business Systems Manager, Business System Analysts, Project Managers, Help Desk, Application Support team,Integra Regional Hyper Support Coordinators, In country Safety and Security Lead, Country Director
**_External:_** **Software and system vendors

**Job Requirements**:
**Experience Requirements**

**Knowledge and Skill Requirements**
- Support of ERP tools
- Strong written and oral communication and interpersonal skills in both ((**English and Spanish)** are **essential requirements**
- Strong sense of customer service
- Works well with others in an integrated team environment
- Fast and independent learner
- Intercultural competence
- Self-motivated and a problem solver
- Strong computer literacy, including proficiency in Microsoft Office and Office 365

**Preferred Additional Qualifications**
- Experience with support of Microsoft Dynamics 365 for Finance and Operations
- Bachelor's degree in computer science, information systems, business administration, or related field; or equivalent work experience
- Knowledge of Agile development methodology a plus
- Experience with ServiceNow as an incident management tool a plus

**Working Environment**

The IRC and IRC workers must adhere to the values and principles outlined in_ IRC Way - Standards for Professional Conduct_. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

IRC et les employés de IRC doivent adhérer aux valeurs et principes contenus dans le IRC WAY (normes de conduite professionnelle). Ce sont l’Intégrité, le Service, et la Responsabilité. En conformité avec ces valeurs, IRC opère et fait respecter les politiques sur la protection des bénéficiaires contre l’exploitation et les abus, la protection de l’enfant, le harcèlement sur les lieux de travail, l’intégrité financière, et les représailles.

LI-GR1

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