Field Support Specialist

hace 2 semanas

Colombia Huila Blossom A tiempo completo

**Join Blossom**

We are a growing ecosystem of fully integrated digital banking solutions, designed by and for credit unions. We are seeking a dynamic, results-oriented Business Intelligence Developer (B2-C1 English required) to join our team. If you are passionate about data, analytics, and delivering actionable insights, this is your opportunity.

**About the Job**

The Field Support Specialist plays a critical role in providing first level support by maintaining, loading and configuring content within the company's Content Management System (CMS). This position also involves assisting with other product or system implementations. The Field Support Specialist supports both internal teams and clients by ensuring timely release of content, resolving technical issues, and collaborating with development and product teams on escalated issues.

This role is ideal for a person who is just starting their career and has an interest in digital content, technology implementations and customer experience.l

**Requirements**:

- Upload and configure content within the CMS to client or internal team specifications.
- Ensure content accuracy, proper formatting and consistency across web and platform pages.
- Collaborate with Training or Product teams to test and validate the display of content on different devices and user roles.
- Train customers or team members in the use of the CMS to upload, edit and manage content.
- Escalate CMS bugs, content display issues or configuration failures to the Project Manager or Development teams with appropriate documentation.
- Maintain accurate and up-to-date records of CMS activity, configurations and customer requests in the support tracking system.
- Assist in writing or updating internal documentation and FAQs related to content management practices.
- Support cross-functional teams by uploading and verifying training materials, customer documentation, and promotional content.
- Participate in quality assurance (QA) processes for new CMS templates or features prior to release.
- Participate in continuous learning processes to improve knowledge of CMS tools and evolving digital publishing standards.
- Provide configuration support and assistance with other product or system implementations as needed.”

**Perks**
- 100% Remote Work - Work from anywhere
- Growth Opportunities - Learn, lead, and move into more senior roles
- Multicultural Environment - Work with global talent in a collaborative team
- Continuous Learning - Access to resources, mentorship, and upskilling programs

This is a remote position.

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