Specialist Client Success Manager

**Company Description**
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

This role is an exciting opportunity to be at the forefront of Visa’s Client Success transformation by partnering closely with Visa clients to maximize their benefits realization and value from Visa products through optimizing their performance. Working in conjunction with Account Team members from Client Services, Sales and Product, you will proactively drive Client Success outcomes in alignment with Visa’s business agenda as detailed in the Sales Account Plan. The individual will also define and deploy client support and service implementation strategies, including automated tools and capabilities to enhance the client experience, that drive value for our clients and support Visa’s strategy.

This role serves as a functional specialist, located in Latin America and reporting to the Specialist Customer Success Management Latin America Director.

Responsibilities include:

- Support and/or oversee the implementation of new Visa products purchased by clients by coordinating key client and Visa teams to expedite implementation readiness activities and steer clients toward faster time to value and maximized adoption of deployed products.
- Ensure Client operational goals and success metrics for their Commercial product landscape are understood.
- Foster and sustain trusted partnerships with internal Account Team members by aligning on the forward looking relationship strategy and optimization opportunities and executing against Client Success Plans.
- Drive and deliver initiatives to improve client adoption of Commercial products and use of Visa’s self service tools.
- Stay current with the latest payment processing trends, Visa solutions and technologies to provide a good Client experience and generate new sales leads as solutions to identified client pain points.
- Support periodic operational reviews with Clients and Visa stakeholders, incorporating input, comparison and client progress against product metrics.
- Proactively identify and drive opportunities to optimize client performance by monitoring client health.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

**Qualifications**
Basic Qualification
- Technically proficient in customer support in financial, software, or information services.
- Able to communicate complex technical terms and/or processes in business language tailored to client.
- Self starter able to achieve results as part of an effective team (across countries and time zones).
- Able to effectively prioritize and multi task under deadlines.
- Experience representing technical and/or business issues and solutions to influence audiences at multiple levels of an organization, including executives, in support of strategic business plans.
- English is required, Portuguese is a plus.
- Knowledge of the payment industry (i.e., trends, threats, competitors, regulatory environments)
- Certifications or qualifications in Client/Customer Success, project management or related areas of practice and expertise.

Preferred Qualification
- Building client relationships, Build credibility and create trust based relations and partner with clients to build their business.
- Becoming customer centric, Listen to and prioritize customer needs to drive value realization and build trusted partnerships.
- Success planning, Build measurable actions plans to help clients achieve their business goals and realize value from their products/solutions.
- Client engagement, Communicate clearly and effectively with clients.
- Proactiveness, Think ahead and act.
- Critical thinking, Take ownership over problems and find creative solutions to complex problems.

**Additional Information**
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.