Client Success Manager

hace 5 días

Bogotá, Colombia Grupo Sineva, INC A tiempo completo

**We’re Hiring Client Success Manager - Bogotá, Colombia**

Are you passionate about delivering exceptional client experiences and building lasting relationships? We are looking for a **Client Success Manager** to join our dynamic team at **Grupo Sineva Inc.**, a leading global business immigration and relocation firm.

**About Us**:
At Grupo Sineva, we specialize in supporting entrepreneurs, investors, and families with their relocation and business immigration needs. With our comprehensive range of services including immigration support, real estate, business brokerage, and concierge relocation, we help clients transition to the United States with confidence.

**What You'll Do**:

- **Build and Nurture Client Relationships**: Serve as the primary point of contact for our clients, ensuring their needs are met with personalized solutions and proactive service.
- **Client Onboarding & Support**: Guide clients through the onboarding process and provide ongoing support, ensuring smooth transitions and a seamless experience throughout their journey.
- **Drive Client Success**: Ensure that clients achieve their desired outcomes through effective communication, clear expectations, and tailored recommendations.
- **Collaborate with Teams**: Work closely with cross-functional teams (immigration, real estate, and business brokerage) to ensure alignment and excellence in client service delivery.
- **Feedback & Improvement**: Gather client feedback, identify opportunities for service improvement, and collaborate with the team to enhance our offerings.
- **Track Client Progress**: Monitor client satisfaction, and proactively address any concerns or issues, ensuring timely resolutions.

**What We’re Looking For**:

- **Experience**: Proven experience in client success, account management, or a related customer-facing role.
- **Skills**: Exceptional communication, relationship-building, and problem-solving skills.
- **Proactive**: A solution-oriented mindset with a passion for helping clients succeed.
- **Attention to Detail**: Strong organizational skills and the ability to manage multiple client accounts simultaneously.
- **Tech-Savvy**: Comfortable using CRM systems and client management tools.
- **Bilingual**: English and Spanish proficiency is highly preferred.
- **Passion**: A genuine passion for delivering outstanding client service and fostering long-term relationships.

**Why Join Us?**
- Be part of a global team helping clients navigate their immigration and relocation journey with confidence.
- Competitive salary and benefits package to be discussed during the interview.
- A collaborative and inclusive culture where innovation and initiative are encouraged.
- Access to an established international business network that fosters professional development.

**Location**: Bogotá, Colombia
**Working Hours**: Full-time, 9 AM to 6 PM (On-site)
**Salary**: To be discussed during the interview

If you're ready to make an impact and help clients achieve their goals, we'd love to hear from you

**Experience**:

- Client Success: 1 year (required)

**Language**:

- Ingles (required)

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