Client Success and Accounts Receivable Specialist

**Contractor Staffing Source**:
**Client Success and Accounts Receivable Specialist**:
We are currently looking for a talented individual to join our team as a **Client Success and Accounts Receivable Specialist**. This hybrid role blends client success management with accounts receivable responsibilities, ensuring client satisfaction while maintaining accurate financial records and timely payment collections. If you're ready to contribute to a company shaping the future of construction staffing, we'd love to hear from you

**Key Responsibilities**:
**Accounts Receivable**:

- ** Client Communication**:

- Handle cancellation requests by reviewing terms, addressing client concerns, and ensuring adherence to the required notice period.
- Communicate effectively with clients regarding outstanding balances, payment deadlines, and contract commitments.
- ** Retention Efforts**:

- Work with clients to understand challenges or concerns and provide solutions to maintain the relationship.
- Collaborate with internal teams to resolve service issues that may impact client satisfaction.
- ** Contract and Payment Compliance**:

- Review client contracts to ensure compliance with terms, including 30-day notices and 12-month commitments.
- Follow up on overdue payments or breaches of contract in a professional manner.
- Implement strategies to collect outstanding payments while maintaining positive client relationships.
- ** Documentation and Reporting**:

- Maintain accurate records of client interactions, cancellations, and payment issues in the CRM system.
- Provide regular reports to management on client compliance status and resolution outcomes.
- ** Collaboration**:

- Partner with sales, customer service, and billing teams to ensure a seamless client experience.
- Escalate unresolved issues to management with recommendations for resolution.

**Client Success**:

- ** Onboarding and Training**:

- Guide new clients through the onboarding process, ensuring they understand the product or service and know how to use it effectively.
- Provide training resources or sessions tailored to client needs.
- ** Relationship Management**:

- Act as the primary contact for clients, fostering trust and maintaining regular communication.
- Proactively address client needs, ensuring high satisfaction and loyalty.
- ** Retention and Growth**:

- Monitor client performance metrics (usage, satisfaction) and identify opportunities for upselling or cross-selling.
- Develop and implement strategies to reduce churn and improve retention rates.
- ** Client Advocacy**:

- Represent the client's feedback within the company, driving improvements in product or service offerings.
- Collaborate with internal teams (e.g., sales, marketing, operations) to address client concerns.

**Qualifications**:

- ** Experience**:

- 2-4 years in client account management, collections, customer service, or a similar role.
- ** Skills**:

- Strong verbal and written communication skills.
- Exceptional negotiation and problem-solving abilities.
- Detail-oriented with the ability to manage multiple client accounts.
- Proficiency in CRM and billing software.
- Familiarity with contract enforcement and compliance.
- Excellent communication and relationship management skills.
- ** Education**:

- Bachelor's degree in Business Administration, Communications, or a related field (preferred).
- ** Other**:

- Ability to handle difficult conversations with professionalism and empathy.
- Comfortable working with sensitive financial and contractual information.

**Why Join Contractor Staffing Source?**
- Part-Time Position that could move towards a Full-Time Position
- Independent contractor. All payments will be paid through UpWork
- Competitive hourly rate of $6.00 - $7.00, depending on experience. We will pay for all UpWork and transfer fees.
- Work computer will be provided after 3 months.
- Work Remotely: Enjoy the flexibility of working from home.