Virtual Front Desk

hace 2 semanas

Bogotá, Colombia Go physical therapy A tiempo completo

**Job Summary**:
We are looking for a dedicated and professional **Virtual Front Desk Receptionist** to join our physical therapy practice. As the first point of contact for our patients, you will play a key role in delivering an exceptional and welcoming experience. This remote position involves patient scheduling, handling inquiries, and providing general administrative support.

**Key Responsibilities:Patient Interaction**:

- Schedule, confirm, and manage patient appointments using our scheduling software.
- Provide accurate information about services, office policies, and procedures.
- Address patient inquiries and resolve concerns with care and efficiency.

**Administrative Support**:

- Maintain up-to-date patient records with accuracy and confidentiality.
- Process insurance verifications and handle authorization requests.
- Send appointment reminders and manage follow-up communications.

**Coordination and Communication**:

- Collaborate with doctors and clinical staff to ensure smooth coordination of patient care.
- Act as the communication bridge between patients and the office team.

**General Office Duties**:

- Perform data entry and organize electronic files systematically.
- Provide assistance with additional administrative tasks and special projects as needed.

**Qualifications**:

- **Education**: High school diploma required; some college coursework is a plus.
- **Experience**: Previous medical office experience is preferred but not essential. Customer service experience is required.
- **Technical Skills**: Proficient in Microsoft Office (Word, Excel, Outlook); experience with Electronic Medical Records (EMR) systems is a plus.
- **Communication**: Strong verbal and written communication skills in English.
- **Organization**: Excellent multitasking abilities and high attention to detail.
- **Interpersonal**: Friendly, professional, and patient-focused attitude.
- **Equipment**: Must have a reliable computer and high-speed internet connection.

**Additional Requirements**:

- Ability to work independently and manage tasks efficiently.
- A quiet, professional home office setup.

**Work Schedule**:

- Monday, Wednesday, and Friday from 10:45 AM to 7:00 PM New York time.

**Benefits**:

- Work from the comfort of your home.
- Supportive, collaborative work environment.
- The opportunity to make a real difference in the lives of our patients.

**Job Types**: Full-time, Part-time

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