Customer Success Associate, Client Manager

hace 8 horas

Bogotá Cundinamarca, Colombia NielsenIQ A tiempo completo

**Company Description** ABOUT THIS JOB**

The role will be to manage and develop a team of analytically and technically-oriented associates to ensure high client satisfaction through the timely delivery of high-quality projects. The Team Leader will need to negotiate and align with internal stakeholders to manage the Client’s expectations, as well as continuously upskill his/her direct reports to achieve advanced automation and data interpretation expertise.
- Partnering with CBPs to ensure Nielsen and Clients' short-, mid
- and long-term objectives are met
- Supervising quality check process and proper execution of the ways of working
- Encouraging constant optimization and automation of deliverables to improve speed and quality of service
- Overseeing prioritization of tasks and effective communication across stakeholder teams
- Consulting with clients regarding general study concerns
- Being able to conduct/support strategic external presentations
- Developing top talents in the team and making sure succession plan is in place
- Driving engagement, inspiring and motivating the team
- Allocating work based on the current team workload capacity and the skills and aspirations of the team

**Qualifications**
- 3+ years of experience in team management (experience with matrix organization or remote team management would be an asset) and strong leadership competencies
- Proven success track record as a team leader and group client manager
- 5+ years’ experience in Marketing Research (exposure to more than one market/Client is an asset)
- University degree in Marketing, Economics or related field a must, preferred Postgraduate or MBA
- Strong analytical mind and excellent numerical skills
- Strong business
- and financial acumen (including business environment and client)
- High level of communication, negotiation, and client service skills
- Very good knowledge of advanced analysis, methods, and tools (Excel and Power Point are a must)
- High level of project management and time management skills
- Energy, passion and can-do attitude to challenge the status quo and constantly improve service experience for our Clients and employee experience for NielsenIQ associates
- Fluent communication in English - verbal and written (at least C1 level)
- Comfortable working in a virtual environment and in a multicultural setting
- Interest in FMCG industry

**Additional Information**

**Our Benefits**
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)

**About NIQ**

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

Want to keep up with our latest updates?

Follow us on: LinkedIn | Instagram | Twitter | Facebook

**Our commitment to Diversity, Equity, and Inclusion

  • Customer Success Manager

    hace 2 semanas

    Bogotá, Colombia SoftwareOne A tiempo completo

    Job Function: Field Sales Por qué SoftwareOne?: El éxito en SoftwareOne no se define por lo que haces, sino por lo que entregas a nuestros clientes, al negocio y a los colaboradores que te rodean. Los colaboradores de SoftwareOne están llenos de energía, son ágiles y están enfocados en proporcionar Satisfacción al Cliente y resultados de clase...

  • Customer Success Manager

    hace 2 semanas

    Bogotá, Colombia SoftwareOne A tiempo completo

    Job Function: Field Sales The role: We strive to foster a culture and workplace that empowers our employees to be authentic, best versions of themselves. This is the basis of our diversity, equity, inclusion, and belonging initiatives. We are thrilled to announce an opportunity to join our team as: **Customer Success Manager Farmer** Full-time | Bogotá...

  • Client Success Manager

    hace 2 semanas

    Bogotá, Colombia Grupo Sineva, INC A tiempo completo

    **We’re Hiring! Client Success Manager - Bogotá, Colombia** Are you passionate about delivering exceptional client experiences and building lasting relationships? We are looking for a **Client Success Manager** to join our dynamic team at **Grupo Sineva Inc.**, a leading global business immigration and relocation firm. **About Us**: At Grupo Sineva, we...

  • Specialist Customer Success Manager

    hace 1 semana

    Bogotá, Cundinamarca, Colombia SAP A tiempo completo

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Specialist Client Success Manager

    hace 1 semana

    Bogotá, Colombia Visa A tiempo completo

    **Company Description** Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and...

  • Customer Success Insights Manager

    hace 8 horas

    Bogotá, Cundinamarca, Colombia NielsenIQ A tiempo completo

    **Company Description** ABOUT THIS JOB** The role will be to manage and develop a team of analytically and technically-oriented associates to ensure high client satisfaction through the timely delivery of high-quality reports. The Team Leader will need to negotiate and align with internal stakeholders to manage the Clients’ expectations, as well as...

  • Customer Success Specialist

    hace 1 semana

    Bogotá, Cundinamarca, Colombia Aranda Software A tiempo completo

    En Aranda Software buscamos un **Onboarding & Customer Success Specialist** en Bogotá, enfocado en asegurar una adaptación de producto exitosa y un uso continuo y eficaz de nuestros productos SaaS por parte de nuestros clientes. Este rol es crucial para fomentar relaciones sólidas y duraderas, garantizando que los clientes obtengan valor desde el primer...

  • Client Success Manager

    hace 1 semana

    Chía, Cundinamarca, Colombia Bionic Talent A tiempo completo

    **About the Client**: Our client is a digital marketing agency specializing in providing SEO services to home services businesses across the USA. They are seeking an experienced** Client** Success Manager** to join their team. **About the role**: **Professional fluency in English is essential.** **Experience in digital marketing agencies is...

  • Customer Success

    hace 2 semanas

    Bogotá, D.C., Colombia Magneto Global A tiempo completo

    Misión del cargo: Ayudar a nuestros clientes en el cumplimiento de sus objetivos de selección y evaluación de talento a través de nuestro acompañamiento y uso adecuado de soluciones tecnológicas. Indicadores principales: - % de Renovaciones. - NPS clienets. - ARR. - Postulaciones clientes. - Nuevos registros clientes. Princiaples...

  • Bilingual Customer Service Representative

    hace 1 semana

    Bogotá, Cundinamarca, Colombia Group Customer operation success A tiempo completo

    Inbound Sales and Customer Support Agent Wanted! Join our dynamic team and enjoy: Base Salary: $2,800,000 (biweekly payments) Commissions: Up to $350,000 + Attendance bonuses up to $200,000 Perks: Choose 2 memberships (Laika, Spotify, Netflix) after 1 month Weekly Bonus: $50,000 for perfect attendance Welcome Trip: After 1.5 months Welcome Bonus: $350,000...