Benefits Team Lead, Wacam

**Job Description**:
**Are You Ready to Make It Happen at Mondelēz International?**

**Join our Mission to Lead the Future of Snacking. Make It Matter.**

You work in Mondelēz International Business Services to lead in the development of tools, frameworks and skills that ensure the effective delivery of the experience strategy for a specific process area (which could be in sales, finance, marketing, customer service and logistics, procurement, HR, etc.). You also work with other service operations employees to ensure they are using processes and tools to ensure an impeccable customer experience.

**How you will contribute**

**In this role, you will**
- Lead activities related to Benefits Administration tasks (e.g. Employee Assistance Program, Loans, Club, Perk Cars, Feed Bonus, Gym, Daycare, International Health insurance, Occupational hazard insurance for Core employees, Life insurance policy for 13 countries, Checkup, Benefits Broker, Employee health policy for 13 countries, Special Bonus, Perk Cars mgmt);
- Build an effective group of Benefits Specialists (Tier 2) to deliver top class services; ensure effective use of enabling technology (Workday, Service Now).
- Monitor the benefits package, continuously analyzing the benefits package efficiency in terms of quality, competitiveness, costs and alignment with local market practices.
- Create feasibility studies for implementation of new designs or benefits.
- Coordinate and ensure the deployment of benefit programs to all employees, from D0 of newcomers in the company.
- Responsible for the management of Benefits Vendor Contracts.
- Assure the optimal fleet management in the organization, dealing with the day-to-day operation of the fleet in order to guarantee the activities related to it as assign, replacements, maintenance, service, storage, procurement, leasing and disposal of the vehicle fleet of the organization in partnership with Vendor.
- Elaborate annual budget, monthly provisions and also monthly tracking for all expenses. Control and register the expenses in the correct accounts.
- Act as a fleet focal point for employees supporting them and ensuring that lease company provides the service according to company agreement.
- Ensure all area processes are documented and up to date.

**What you will bring**

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

- Benefits Management in a complex and diverse environment
- Knowledge cascading including training others and creating process documentation (for example, standard operating procedures)
- Key performance indicator reporting
- Project management
- Stakeholder management
- Good communicating and interpersonal skill with judgment and decision-making capability and the ability to articulate ideas, actively listen, and read non-verbal communication
- Engaging, inspiring, and influencing people
- Analyzing and synthesizing ideas to draw objective conclusions and to write concise reports

**More about this role**

**What you need to know about this position**:
Responsible for Coordination activities related to Mondelez Business Service processes, mainly related with the Benefits work stream. The role is accountable for the appropriate allocation of tasks and coordination of completeness for the different team deliverables. It is also responsible for the accurate report of key performance indicators.

**Education / Certifications**:

- University degree or related required (All majors accepted; Human Resources, Business Administration, Finance or others related areas);

**Job specific requirements**:

- 1-3 years of experience in coordination roles
- 2-5 years of experience in ERP systems (e.g. Workday)
- 2-5 years of experience in shared services
- 2 years of experience in Human Resources processes
- 3-5 years of experience in customer service environment
- Experience handling large volumes of Benefits matters in a Shared Service Center environment
- Experience managing teams
- Experience dealing with brokers
- Experience with managing mid sized projects
- Experience/knowledge of local Unions and work concils.
- Proficiency in Spanish and English.

**Functional competencies**
- Strong technical skills (Benefits Administration)
- Interpersonal and communication skills
- Analytical capability and planning skills
- Strong accuracy and attention to detail (critical).
- Objectivity & great judgment, able to land a clear decision
- Able to manage sensitive and confidential information appropriately.
- History of displaying managerial courage, interpersonal savviness and perseverance.
- Experience with conflict management and comfortable dealing with ambiguity

**Work schedule**:Hybrid Model

**No Relocation support available**:
**Business Unit Summary**:
**WACAM is Mondelez International’s Latin America presence with 1,700 wonderful people proudly representing a diversity of cultures and nationalities. WACAM includes 12 countries—Colombia, Ecuador,