Operations Manager

hace 4 días

Medellín, Colombia TheCompuLab A tiempo completo

Job Title: Operations Manager - Logistics & Customer Service
Location: Remote
Type: Full time

**Salary**: $1,350-$1,500 negotiable and based on experience level

Key Responsibilities
- People Management:
Manage customer service and operations lead

Logistics Coordination:
Oversee all logistics operations including container shipping, freight scheduling, and vendor communication. Ensure timely and cost-effective transportation.

Cross-Department Collaboration:
Act as a liaison between logistics, customer service, sales, and finance people to ensure smooth operational flow and timely communication.

Customer Service Oversight:
Maintain high standards of customer service by resolving logístical issues promptly and professionally, ensuring customer satisfaction and retention.

Billing & Invoicing:
Manage the preparation, review, and processing of logistics-related invoices. Work with finance to reconcile discrepancies and ensure accurate billing.

Data Reporting & Metrics:
Generate and analyze reports related to shipping performance, costs, delivery timelines, and service levels. Present insights and recommendations to leadership.

Cost Analysis:
Evaluate shipping and logistics costs, identify inefficiencies, and recommend cost-saving opportunities.

Process Improvement:
Implement and maintain operational best practices using the EOS framework.

Excel Reporting:
Build and maintain complex Excel reports and dashboards for logistics and operations tracking.

**Qualifications**

Strong experience in managing 3-7 direct reports.

Proven experience in logistics operations, preferably with shipping containers and international freight.

Operations management or logistics-focused role.

Strong understanding and hands-on experience with billing and invoicing processes.

Advanced Microsoft Excel skills.

Experience in generating and interpreting KPIs, metrics, and cost analysis reports.

Deep familiarity with the Entrepreneurial Operating System (EOS).

Strong interpersonal and communication skills; able to work collaboratively with multiple internal teams.

Highly organized, proactive, and detail-oriented.

Ability to thrive in a fast-paced and evolving environment.

Experiência:

- Entrepreneurial Operating System (EOS).: 2 años (Obligatorio)
- Advanced Microsoft Excel skills: 3 años (Obligatorio)
- Proven experience in logistics?: 1 año (Obligatorio)

Idioma:

- Do you speak atleast a B2 level of English (Obligatorio)

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