Product Onboarding Specialist

hace 1 semana

Medellín Antioquia, Colombia Neostella A tiempo completo

**Key Responsibilities**:

- Serve as the primary point of contact for Neostella with each assigned client.
- Build and maintain the client’s trust through demonstrated expertise, communication, and a solutions mindset.
- Lead each assigned client’s design portion of their implementation and product integrations.
- Facilitate client meetings including design, workflow, and review sessions.
- Coordinate, direct, and collaborate with supporting team members.

**Requirements**:

- Superb English language oral and written communication skills
- Quickly understand unfamiliar systems to draw parallels to Filevine
- You enjoy being on calls and solving problems in real time
- Ability to effectively direct meetings with multiple stakeholders
- Ability to navigate working in 10+ simultaneous client implementations
- Ability to complete tasks assigned at a quick and accurate pace
- Collaboration and communication of status of tasks
- Experience implementing or using Filevine in a firm is preferred
- Experience in an administrative role in a law firm or legal department is preferred
- Software implementation is preferred
- Certified Filevine Admin is preferred

**Technical Environment**:

- Neostella Neodeluxe Products
- Google Workspace
- Salesforce
- Filevine

**Benefits**

You will have Undefined Contract, a fast and deep growing career path, pre-paid health insurance coverage with Sura for you and one additional member of your family, flex time, yearly ophthalmological health bonus, and the opportunity to improve your English skills by working side-by-side with international teams and projects, apart from fully personalized English classes, and more

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