Product Fulfillment Specialist

hace 1 semana

Medellín, Colombia NeoWork A tiempo completo

We're looking for a detail-oriented **Product Fulfillment Specialist** to join our Customer Experience team. In this role, you’ll be responsible for the accurate and timely delivery of both digital and physical product orders. You’ll manage order queues, collaborate with vendors and customers via Zendesk, and use tools like ShipStation, Landr, and Canva to ensure seamless execution. If you're proactive, tech-savvy, and passionate about delivering excellent service, we want to hear from you.

**Responsibilities**
- Ensure the accurate and timely fulfillment of both physical and digital product orders, including add-ons and multi-SKU items.
- Manage daily order queues to track and prioritize pending shipments and delivery timelines.
- Communicate effectively with customers and vendors through Zendesk to resolve inquiries and delivery issues.
- Use third-party platforms such as ShipStation, Landr, and others to upload files, track shipments, and complete fulfillment steps.
- Provide light graphic design support (e.g., album art text) using tools like Canva or Adobe Illustrator.
- Collaborate with internal teams via Slack to report updates, escalations, and delays.
- Monitor and optimize fulfillment procedures to ensure continuous improvement and operational efficiency.
- Maintain accurate records for all orders, returns, and vendor communications.

**Requirements**:

- 1-3 years of experience in order fulfillment, logistics, e-commerce operations, or customer support.
- Proficiency with fulfillment software and platforms (e.g., ShipStation, Landr, Zendesk).
- Excellent written and verbal communication skills in English.
- High attention to detail and accuracy in data entry and order processing.
- Proven ability to manage multiple tasks and priorities in a fast-paced environment.
- Tech-savvy and comfortable learning new tools and internal systems.
- Problem-solving mindset with a proactive approach to addressing fulfillment challenges.
- Experience with basic graphic design tools like Canva or Adobe Illustrator (preferred but not required).
- Familiarity with standard operating procedures (SOPs) and process documentation is a plus.

**Benefits**
- Full-time, permanent employment
- Colombia: Contrato de Trabajo a Término Indefinido
- All legally mandated benefits, plus health insurance and upskill allowance

  • Billing Specialist with High Knowledge in Excel and

    hace 3 días

    Medellín, Antioquia, Colombia Fulfillment Hub USA A tiempo completo

    Fulfillment Hub USA is a leading provider of order fulfillment services, specializing in warehousing, inventory management, and shipping solutions for e-commerce businesses. We are committed to delivering exceptional service and reliability to our clients, helping them streamline their operations and achieve growth. As a Billing Specialist at Fulfillment...

  • Ui/ux Designer

    hace 3 días

    Medellín, Antioquia, Colombia Fulfillment Hub USA A tiempo completo

    **About Us**: **Fulfillment Hub USA** is a dynamic and innovative company focused on delivering exceptional products and services to our clients. We are looking for a talented UI/UX Designer to join our team and help us create user-centric designs that align with our business goals. As a UI/UX Designer, you will be responsible for designing intuitive and...

  • Product Support Specialist I

    hace 2 semanas

    Medellín, Colombia Neostella A tiempo completo

    At Neostella, our mission is simple: empower legal teams to work smarter, faster, and more reliably. We deliver advanced technology solutions and satellite team support that streamline operations, boost efficiency, and transform the way firms and corporate legal departments work day to day. We’re relentlessly customer-centric. Everything we do is in...

  • Product Support Specialist I — Remote

    hace 2 semanas

    Medellín, Colombia Neostella A tiempo completo

    A tech solutions company in Medellín is looking for a Product Support Specialist I to serve as the first line of support. The successful candidate will need at least 2 years of IT support experience and strong English proficiency. Your responsibilities will include handling support inquiries, diagnosing issues, and collaborating with product teams for...

  • Purchasing & Quotation Specialist

    hace 5 días

    Medellín, Colombia Nassau National Cable A tiempo completo

    We are looking for a **Purchasing & Quotation Specialist** to support our fast-growing operations by managing supplier relationships and coordinating accurate and timely quotations for customer inquiries. This role plays a crucial part in both the **pre-sale quoting process** and the **post-sale procurement and vendor management**. - **Location**: Hybrid -...

  • Sr. Product Specialist

    hace 1 semana

    Medellín, Antioquia, Colombia Xiaomi Technology A tiempo completo

    EnXiaominos comprometemos acrearproductos increíbles a precios honestos, para que más personas de todo el mundo puedan disfrutar de una vida mejor gracias a la tecnología. Con presencia enmás de 100 mercados y más de 718 millones de usuarios activos al mes,convertimos la innovación de vanguardia en soluciones accesibles. ¿Listo para redefinir el...

  • Product Specialist

    hace 3 días

    Medellín, Antioquia, Colombia Sofka A tiempo completo

    **Are you looking for challenges and a place where you can find a close working environment while constantly learning?***: We are a company with a clear purpose: "To **TRANSFORM **people’s lives being the most trusted **TECHNOLOGY **partner". Get ready and be part of this adventure! **What will you find?**: - Professional and personal **challenges.**: - A...

  • Product Support Specialist

    hace 3 días

    Medellín, Antioquia, Colombia Podium A tiempo completo

    At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money. Our work and focus on helping local businesses thrive has been...

  • Sr. Product Specialist

    hace 4 días

    Medellín, Colombia Xiaomi Technology A tiempo completo

    En Xiaomi nos comprometemos a crear productos increíbles a precios honestos, para que más personas de todo el mundo puedan disfrutar de una vida mejor gracias a la tecnología. Con presencia en más de 100 mercados y más de 718 millones de usuarios activos al mes, convertimos la innovación de vanguardia en soluciones accesibles. ¿Listo para redefinir el...

  • Product Support Specialist

    hace 2 días

    Medellín, Antioquia, Colombia Podium A tiempo completo

    At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money. Our work and focus on helping local businesses thrive has been...