Onboarding Specialist, Hybrid

hace 1 semana

Perímetro Urbano Medellín, Colombia Distro A tiempo completo $4.500.000 - $5.200.000

Position: Onboarding Specialist

Location and Schedule:


• Hybrid (Medellín)


• Monday to Friday, 8:00 AM – 5:00 PM PST

Role Overview: The Onboarding Specialist is a highly organized, client-facing project leader responsible for guiding new customers through ZUMA's implementation process. This role combines project management, client success, cross-functional coordination, and process optimization.

You will manage multiple onboarding projects simultaneously, ensuring every milestone, deadline, and deliverable is met. Your mission is to keep everyone aligned, remove roadblocks, and ensure every detail is captured so clients launch smoothly and on time. This strategic, communication-heavy role requires patience, empathy, structure, and confidence to guide clients step-by-step through the onboarding journey.

Responsibilities:


• Client Management & Communication:


• Serve as the primary point of contact for new clients throughout onboarding.


• Provide clear guidance, warm communication, and consistent follow-up.


• Educate clients on ZUMA's capabilities, best practices, and launch requirements.


• Build trust-based relationships positioning ZUMA as a long-term strategic partner.


• Encourage clients to stay on track with deadlines and deliverables.


• Project & Process Management:


• Manage onboarding workflows with milestone-based timelines.


• Coordinate with internal teams (Integrations, Product, Engineering, Support, Solutions) to ensure deliverables are completed on schedule.


• Identify risks early and drive solutions before launch impact.


• Ensure all onboarding components fit into a complete, launch-ready configuration.


• Maintain high accuracy in documentation, client requirements, and communication.


• Verify clients have all required information and documents.


• Operational Excellence & Continuous Improvement:


• Collaborate with leadership to refine onboarding processes, templates, and playbooks.


• Contribute to making onboarding more efficient, scalable, and seamless.


• Support creation of onboarding resources, training materials, and client education content.

Key Performance Indicators (KPIs):


• On-time and accurate client launches.


• Client satisfaction during onboarding (CSAT / feedback).


• Reduction in onboarding cycle time.


• Quality of internal handoffs and cross-team alignment.

Skills & Qualifications:


• 3–5 years experience in project management, HR onboarding, client onboarding, or similar roles. Flexible with fewer years for candidates with strong soft skills.


• No internships.


• Exceptional organizational skills and attention to detail.


• Excellent communication skills (written and verbal). - C1 English level.


• High emotional intelligence and patience to guide clients step-by-step.

$4,500,000 - $5,200,000 a month

  • Onboarding Specialist, Hybrid

    hace 1 semana

    Medellín, Antioquia, Colombia Solvo Global A tiempo completo

    Position: Onboarding SpecialistLocation and Schedule:Hybrid (Medellín)Monday to Friday, 8~00 AM – 5~00 PM PSTRole Overview: The Onboarding Specialist is a highly organized, client-facing project leader responsible for guiding new customers through ZUMA's implementation process. This role combines project management, client success, cross-functional...

  • Onboarding Specialist, Hybrid

    hace 6 días

    Medellín, Colombia Solvo Global A tiempo completo

    Base pay range Position: Onboarding Specialist Location and Schedule: Monday to Friday, 8:00 AM – 5:00 PM PST Role Overview: The Onboarding Specialist is a highly organized, client-facing project leader responsible for guiding new customers through ZUMA’s implementation process. This role combines project management, client success, cross-functional...

  • Onboarding Specialist

    hace 2 semanas

    Medellín, Colombia Superstaff A tiempo completo

    About the job As an Onboarding Specialist, you’ll be a key point of contact for new employees, ensuring they’re fully prepared and supported before their first day on the job. From paperwork and compliance to proactive communication, you’ll make sure every new team member has a smooth and welcoming start. **Key responsabilites** - Skillfully handle a...

  • Onboarding Specialist

    hace 5 días

    Medellín, Antioquia, Colombia Talentek By Hubtek A tiempo completo

    Description:Talentek by Hubtek is a company that believes in young talent and seeks to support the development of its employees on a personal and professional level through learning experiences and growth opportunities. We support companies through our Talent and Technology services.We have been impacting the world since 2018 and we want to keep pushing...

  • Virtual Card Onboarding Specialist

    hace 6 días

    Medellín, Colombia Tipalti A tiempo completo

    A leading fintech company is seeking a Supplier Enablement specialist in Medellín, Colombia. This role focuses on onboarding suppliers to accept virtual card payments through outreach, education, and support. Ideal candidates should possess excellent English communication skills and experience in outbound sales or customer service. The position offers a...

  • Client Intake

    hace 2 semanas

    Perímetro Urbano Barranquilla, Colombia Solvo Global Careers A tiempo completo

    Una firma de servicios legales busca un Intake Specialist en Barranquilla. Este rol crucial implica ser el primer contacto con los clientes, garantizando la documentación y evaluando la viabilidad de los casos. Se requieren habilidades sólidas de venta, un año de experiencia en atención al cliente y un nivel de inglés avanzado. El candidato ideal debe...

  • Onboarding Specialist

    hace 16 horas

    Medellín, Colombia Talentek By Hubtek A tiempo completo

    **Description**: Talentek by Hubtek is a company that believes in young talent and seeks to support the development of its employees on a personal and professional level through learning experiences and growth opportunities. We support companies through our** Talent and Technology services.** We have been impacting the world since 2018 and we want to keep...

  • SaaS Onboarding

    hace 4 días

    Medellín, Colombia Toteat A tiempo completo

    Una empresa de tecnología de gastronomía busca un/a Onboarding Agent para ofrecer una experiencia sin fricciones a los restaurantes en su plataforma. Las responsabilidades incluyen capacitación efectiva, soporte continuo y asegurar una transición suave al uso del software. Se requiere formación en gestión o áreas relacionadas, junto con al menos 2...

  • Streaming Technical Support Specialist

    hace 16 horas

    Perímetro Urbano Medellín, Colombia Genius Sports A tiempo completo

    By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before. Learn more at THE ROLE:  This role is part of Genius' team that helps sports leagues and teams boost performance on and...

  • Legal Intake Specialist

    hace 16 horas

    Medellín, Antioquia, Colombia RVStaffing A tiempo completo

    Job Description Legal Intake Specialists receive and qualify new and prospective clients for a law firm. They are responsible for managing the process of onboarding new clients and evaluating incoming streams of claims and potential clients both on the phone. A legal intake specialist works with lawyers to schedule meetings, coordinate screening surveys and...