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Onboarding Specialist, Hybrid

hace 2 semanas

Medellín, Antioquia, Colombia Solvo Global A tiempo completo

Position: Onboarding Specialist

Location and Schedule:

  • Hybrid (Medellín)
  • Monday to Friday, 8~00 AM – 5~00 PM PST

Role Overview: The Onboarding Specialist is a highly organized, client-facing project leader responsible for guiding new customers through ZUMA's implementation process. This role combines project management, client success, cross-functional coordination, and process optimization.

You will manage multiple onboarding projects simultaneously, ensuring every milestone, deadline, and deliverable is met. Your mission is to keep everyone aligned, remove roadblocks, and ensure every detail is captured so clients launch smoothly and on time. This strategic, communication-heavy role requires patience, empathy, structure, and confidence to guide clients step-by-step through the onboarding journey.

Responsibilities:

  • Client Management & Communication:
  • Serve as the primary point of contact for new clients throughout onboarding.
  • Provide clear guidance, warm communication, and consistent follow-up.
  • Educate clients on ZUMA's capabilities, best practices, and launch requirements.
  • Build trust-based relationships positioning ZUMA as a long-term strategic partner.
  • Encourage clients to stay on track with deadlines and deliverables.
  • Project & Process Management:
  • Manage onboarding workflows with milestone-based timelines.
  • Coordinate with internal teams (Integrations, Product, Engineering, Support, Solutions) to ensure deliverables are completed on schedule.
  • Identify risks early and drive solutions before launch impact.
  • Ensure all onboarding components fit into a complete, launch-ready configuration.
  • Maintain high accuracy in documentation, client requirements, and communication.
  • Verify clients have all required information and documents.
  • Operational Excellence & Continuous Improvement:
  • Collaborate with leadership to refine onboarding processes, templates, and playbooks.
  • Contribute to making onboarding more efficient, scalable, and seamless.
  • Support creation of onboarding resources, training materials, and client education content.

Key Performance Indicators (KPIs):

  • On-time and accurate client launches.
  • Client satisfaction during onboarding (CSAT / feedback).
  • Reduction in onboarding cycle time.
  • Quality of internal handoffs and cross-team alignment.

Skills & Qualifications:

  • 3–5 years experience in project management, HR onboarding, client onboarding, or similar roles. Flexible with fewer years for candidates with strong soft skills.
  • No internships.
  • Exceptional organizational skills and attention to detail.
  • Excellent communication skills (written and verbal). - C1 English level.
  • High emotional intelligence and patience to guide clients step-by-step.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.