Campus Support Specialist

Campus Support Specialist

Bogota, Colombia

*ONLY CVs SUBMITTED IN ENGLISH WILL BE CONSIDERED*

The Opportunity:
Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals.

We believe in the power of a truly diverse and inclusive workforce. As we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company.

The role is responsible for providing front line support for campuses through tickets, phone, and chat. The Campus Support Specialist also maintains a baseline campus portfolio and other tasks as assigned.

Primary responsibilities will include:

- Identifying and organizing incoming customer questions or problems by priority, and triaging/escalating issues in a timely manner via ticketing system, phones, and/or chat
- Providing remote training to member campuses as necessary
- Assisting in the completion of campus-specific projects or goals
- Troubleshooting member campuses’ technical issues within software
- Liaising with technical teams as necessary to ensure advanced issues are resolved
- Liaising with consulting teams as necessary to address campus relationship successes and issues
- Aiding in the writing of technical documentation, testing, and quality assurance projects as requested
- Assisting in internal technical configuration and campus communications
- Maintaining accurate and consistent customer relationship management records based on support activities
- Assisting Campus Support Managers with projects as assigned and providing support to various product teams as necessary

Required skills/qualifications:

- At least 1 year of experience in a customer service role
- Optimism, warmth, and a love for making customers happy
- Ability to communicate clearly
- Excellent organizational skills
- Excellent problem-solving skills with an emphasis on creativity and critical thinking
- Confidence to work with customers on a consultative basis
- Multi-tasker with high attention to detail
- Out of the box thinker
- Ability to seamlessly move between a team environment and independent work
- Tech-savvy
- Ability to understand and assist high-level university administrators and faculty
- Fluency in written and spoken English at CEF B2 level or above

Preferred skills/qualifications:

- College degree
- Technical support experience

The Office:
We have an office located in Bogota, Colombia as a hub for the LAC market.
- Located in Capital Towers center in the financial district
- Excellent and secure area to eat lunch, have a walk, or dine after office hours
- Benefits in prepaid medicine, dental plan, and wellness allowance
- Easy access to public transportation close to two important avenues, Carrera 7 and Calle 100
- Free parking for employees and paid parking for visitors
- Multiple private spaces for virtual and face-to-face meetings
- Regular events like bring your dog to work day and ping-pong, foosball, and Mario Kart tournaments
- Sodexo card provided for employees
- Daily budget to spend on beverage vending machines

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.

Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.