IT Support Specialist
hace 6 días
Unicity is a multi-level marketing company whose goal is to Make Life Better for everyone through its world-class health and wellness products. This position is located in our Bogota, Colombia Office.
We are seeking an IT Support Specialist to provide fast, reliable support for our corporate office employees. Responsibilities will include troubleshooting general computer issues, deploying user hardware, and helping the System Administrators as needed. Currently, this position will report to our Colombia office and will report to that location.
**Primary Responsibilities**
- You’ll be the first point of contact for Support, troubleshooting, solving issues, and escalating to other teams
- You’ll work with our employees using Zendesk (our helpdesk system) and phone calls
- You’ll be required to follow the documentation to ensure simple and easy deployment/support
- You’ll work closely with our HR and hiring managers to deploy equipment for our new hires
- Creating and managing user accounts via ADManager, Active Directory, and Exchange 365
- Configure and deploy phones via RingCentral Office Portal
- Updating custom images for both Windows (WDS) and macOS (MDS) programs
- Add and maintain our assets via Asset Panda
**Secondary Responsibilities**
- Coordinate with IT Operations team for any other IT needs in Colombia Office
- Making some network configuration changes if needed
- Create scripts to help with daily tasks
**Requirements**:
What will make us love you?
- Ability to maintain a positive attitude and friendly demeanor when working with others, even under pressure, and a passion for delighting those around you.
- Experience configuring and troubleshooting Windows 10 and macOS 10.13+
- Experience setting up and maintaining users via ADManager, Active Directory, and Exchange 365
- Experience setting up and troubleshooting printers
- 1-2 years of relevant experience, both customer service and IT preferred
- Some batch/PS scripting
- Some experience with VMware ESXi
- Willingness to learn other new systems and to share what you learn
**Why will you love us?**
- Medical, Dental, & Vision
- 401k
- Flexible time-off
- Flexibility in working from home at this time
- Stocked breakroom
- Sundance Season Passes (Just 5mins from the office for a lunch run)
- NO after hours on call
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