Technical Support Specialist

hace 3 días

Bogota, Colombia Twilio A tiempo completo

**See yourself at Twilio**

Join the team as our next Technical Support Specialist

**Who we are & why we're hiring**

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

**About the job**

Twilio is looking for a Technical Support Engineer to join the global Flex Support Team, supporting our customers' use of the platform and helping customers get the best experience from Twilio's products. You will function as the voice of Twilio to our customers and partners, and operate as a domain specialist for Twilio's API products.

**Responsibilities**

In this role, you'll:

- Drive a positive customer experience, using your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio's Product and Engineering teams.
- Work with our customers' and partners' developers, architects, and support personnel to resolve complex problems.
- Leverage your experience with troubleshooting and resolving Quality of Service (QoS) issues.
- Collaborate with your teammates and other Twilio teams to drive effective resolution.
- Report reproducible bugs and review our internal knowledge base to stay up to speed with industry shifts and standards.
- Assist in process improvements by surfacing customer pain points to assist in process improvement.

**Qualifications**

**Required**:

- 1-2 years of Full-Stack Javascript development experience with broad and deep capabilities to troubleshoot server-side code (primarily Node.js, C#/Java are bonus) and client-side code (JavaScript, specifically React, is a huge bonus).
- A good understanding of OOP is necessary.
- Good knowledge of RESTful technology, previous work with APIs and ability to understand and troubleshoot issues with cloud solutions.
- Skills in solving network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS. Bonus: Understanding of WebRTC would be a HUGE plus.
- Fluency in English is required.

**Desired**:
**Location**
- This role will be remote, based in Colombia.
- Approximately
travel is anticipated.

**What We Offer**

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

**Twilio thinks big. Do you?**

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

If this role isn't what you're looking for, please consider other open positions.

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