IT Desk Support
hace 2 semanas
Are you techsavvy with a passion for providing outstanding service and support? Join our team as an IT Service Desk Technician and become a trusted resource for technical assistance across a range of computer systems, software, and hardware.
Responsabilities:
- Provide technical assistance for desktop equipment, software, and hardware peripherals.
- Troubleshoot issues with hardware, software, and devices.
- Collaborate with vendors to maintain system performance.
- Offer support to both in-house and remote employees.
- Participate in process improvements and adhere to IT service management best practices.
- Install and troubleshoot software used across our enterprise.
- Manage user accounts and permissions.
- Monitor, resolve, or escalate service desk tickets according to service-level agreements.
- Contribute to the development and maintenance of service desk policies and procedures.
- Provide training to employees on tools, products, and technologies.
- Track and manage asset inventory.
- Create and maintain technical documentation.
- Analyze common complaints and suggest improvements.
We Offer:
- Indefinite term contract, effective as of the 1st day of training.
- Stability and excellent work environment.
- Opportunity for job and professional growth.
- Access to psychological consultations and helpline.
- Solvo University, School of Leaders, Excel & Power BI courses, English courses for a friend, discounts in certain brands and so much more.
Tipo de puesto: Tiempo completo
Idioma:
- ingles (Obligatorio)
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