IT Support Administrator

hace 2 semanas

Medellín, Antioquia, Colombia Outsourced A tiempo completo

Core Responsibilities

  • Provide first and second-line technical support to US-based team members across

hardware, software, and network issues.

  • Troubleshoot and resolve issues related to SaaS applications, email systems, VPN

access, and productivity tools (Google Workspace, Microsoft 365, Slack, Teams, Zoom).

  • Manage user account provisioning, permissions, and access control across multiple

platforms.

  • Maintain IT documentation, including troubleshooting guides, FAQs, and system

configurations.

  • Coordinate with external vendors and internal teams to resolve escalated technical

issues.

  • Monitor system performance and proactively identify potential issues before they impact

users.

  • Assist IT team in administration of core IT systems, as required, particularly Go To

Market systems such as HubSpot, Gong.

  • Support onboarding and offboarding processes, ensuring proper equipment setup and

account management. This includes coordinating with hardware suppliers and

delivery/couriers to deliver/swap out/recover devices from US remote staff.

Qualifications

  • 2-4 years of experience in IT support or help desk roles, supporting remote/distributed

teams.

  • Strong troubleshooting skills across Windows, macOS, Google Workspace, Atlassian

Confluence, and other cloud-based applications.

  • Familiarity with ticketing systems (Jira, Zendesk, or similar) and remote support tools.
  • Familiarity with key Go To Market systems (for administration and L1 support) preferred -

systems include: HubSpot, Gong

  • Familiarity with security tech (JAMF Pro, JumpCloud, Zluri) desirable but not essential;

ability to learn such systems promptly is crucial, however.

  • Excellent communication skills with ability to explain technical concepts to non-technical

users.

  • Availability to work US business hours with quick response times for urgent issues.
  • Engaging, customer-service oriented with patience and problem-solving mindset.
  • Very high proficiency of English

  • Client Support Administrator

    hace 2 días

    Medellín, Antioquia, Colombia Source One South A tiempo completo

    Client Support AdministratorLocation: Medellín, Colombia (Hybrid)Job Type: Full-timeAbout the RoleWe are seeking a Client Support Administrator to assist with document management, customer communication, and online portal updates. This role requires excellent organizational abilities, strong English communication skills, and proficiency with Microsoft...

  • IT Support

    hace 2 semanas

    Medellín, Antioquia, Colombia Pacifica Continental A tiempo completo

    Professional degree: Systems Engineer, IT Engineer or related.Tech Knowledge and skills required:· years of professional experience in Servers Support· Windows Server products: 2016, 2019, 2022. Active directory, Group policies, Domain Controller, DHCP, etc. Certification is a plus.· Support and configuration experience in servers: Nutanix, HP, DELL.·...

  • 1405- Senior IT Support Specialist

    hace 1 semana

    Medellín, Antioquia, Colombia SOFTGIC S.A.S. A tiempo completo

    Este es un puesto de trabajo remoto. At Softgic, we work with the most talented individuals—those who create, those who love what they do, and those who give 100% because that's our #Coolture. Join us in our mission to make life easier through technology and become part of our team as a Senior IT Support Specialist. Responsibilities: ● Act as the...

  • HubSpot Administrator

    hace 4 días

    Medellín, Antioquia, Colombia Outsourced A tiempo completo

    HubSpot AdministratorRole SummaryThis role is responsible for owning, optimizing, and scaling the HubSpot platform for global revenue teams. You'll act as the primary HubSpot administrator, managing system configuration, user access, data governance, and integrations with key tools across the go-to-market ecosystem.A major focus is building a scalable CRM...

  • Salesforce Administrator

    hace 1 semana

    Medellín, Antioquia, Colombia FulcrumLATAM A tiempo completo

    Company DescriptionFulcrumLATAM is a near sourcing company dedicated to connecting global businesses with top remote talent from Latin America.We're looking for a proactive Salesforce Administrator with some hands-on APEX development experience. This role is perfect for someone who loves optimizing Salesforce environments, supporting users, and building...

  • Storage Platform Administrator

    hace 2 semanas

    Medellín, Antioquia, Colombia Evertec A tiempo completo

    Do you want to be part of #TeamEvertec?Here we will tell you more Be part of an environment where you can contribute with your creativity, knowledge, and skills. We are the #TechnologyofthePossible; together we can drive innovation and become leaders in the technology industry while creating exceptional experiences for our clients. We are Evertec, a leading...

  • Support Analyst

    hace 2 semanas

    Medellín, Antioquia, Colombia Ci&T A tiempo completo

    We are tech transformation specialists, uniting human expertise with AI to create scalable tech solutions.With over 8,000 CI&Ters around the world, we've built partnerships with more than 1,000 clients during our 30 years of history. Artificial Intelligence is our reality.The IT Analyst at CI&T is responsible for the efficient operation and maintenance of IT...

  • IT Analyst

    hace 1 semana

    Medellín, Antioquia, Colombia CI&T A tiempo completo

    We aretech transformationspecialists, uniting human expertise with AI to create scalable tech solutions.With over 7,400 CI&Ters around the world, we've built partnerships with more than 1,000 clients during our 30 years of history. Artificial Intelligence is our reality. Objective:The objective of the IT Analyst role at CI&T is to ensure the efficient...

  • Associate - IT Infrastructure

    hace 2 semanas

    Medellín, Antioquia, Colombia Neostella A tiempo completo

    Neostella is managing the recruitment process for this position in partnership withProvana. The selected candidate will beemployed directly by Provana, not Neostella.Job SummaryWe are seeking a motivated and customer-orientedAssociate Desktop Support Engineerto join our IT Infrastructure team. The successful candidate will provide first-level technical...

  • IT Help Desk Technician

    hace 2 semanas

    Medellín, Antioquia, Colombia Neostella A tiempo completo

    Neostella is managing the recruitment process for this position in partnership withProvana. The selected candidate will beemployed directly by Provana, not Neostella.Job SummaryWe are seeking a motivated and customer-orientedIT Support Specialistto join our IT Infrastructure team. The successful candidate will provide first-level technical support to...