IT Support Administrator

hace 5 días

Medellín, Antioquia, Colombia Outsourced A tiempo completo US$60.000 - US$80.000 al año

Core Responsibilities

  • Provide first and second-line technical support to US-based team members across

hardware, software, and network issues.

  • Troubleshoot and resolve issues related to SaaS applications, email systems, VPN

access, and productivity tools (Google Workspace, Microsoft 365, Slack, Teams, Zoom).

  • Manage user account provisioning, permissions, and access control across multiple

platforms.

  • Maintain IT documentation, including troubleshooting guides, FAQs, and system

configurations.

  • Coordinate with external vendors and internal teams to resolve escalated technical

issues.

  • Monitor system performance and proactively identify potential issues before they impact

users.

  • Assist IT team in administration of core IT systems, as required, particularly Go To

Market systems such as HubSpot, Gong.

  • Support onboarding and offboarding processes, ensuring proper equipment setup and

account management. This includes coordinating with hardware suppliers and

delivery/couriers to deliver/swap out/recover devices from US remote staff.

Qualifications

  • 2-4 years of experience in IT support or help desk roles, supporting remote/distributed

teams.

  • Strong troubleshooting skills across Windows, macOS, Google Workspace, Atlassian

Confluence, and other cloud-based applications.

  • Familiarity with ticketing systems (Jira, Zendesk, or similar) and remote support tools.
  • Familiarity with key Go To Market systems (for administration and L1 support) preferred -

systems include: HubSpot, Gong

  • Familiarity with security tech (JAMF Pro, JumpCloud, Zluri) desirable but not essential;

ability to learn such systems promptly is crucial, however.

  • Excellent communication skills with ability to explain technical concepts to non-technical

users.

  • Availability to work US business hours with quick response times for urgent issues.
  • Engaging, customer-service oriented with patience and problem-solving mindset.
  • Very high proficiency of English

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