IT Desk Support Medellin

hace 2 semanas


Medellín, Colombia Solvo Global SAS A tiempo completo

**Estamos buscando un IT Service Desk support (bilingüe) para unirse a nuestro equipo en Medellín.**
Si eres técnico en sistemas, apasionado por el soporte tecnológico y la atención al cliente, esta es tu oportunidad para dar el siguiente paso en tu carrera.

**¿Qué harás?**
- Brindar asistencia técnica en software, hardware y equipos de escritorio.
- Diagnosticar y resolver incidencias tecnológicas.
- Apoyar usuarios locales y remotos.
- Gestionar cuentas, permisos y documentación técnica.
- Participar en mejoras de procesos y asegurar cumplimiento con mejores prácticas IT.
- Monitorear tickets de soporte y escalarlos según acuerdos de servicio.
- Contribuir a la formación interna sobre herramientas tecnológicas.

**Perfil ideal**:

- Dominio avanzado del inglés, tanto oral como escrito.
- Habilidades interpersonales sólidas.
- Capacidad para trabajar de forma independiente o en equipo.
- Enfoque detallista, organizado y orientado a resultados.
- Dominio en planificación, gestión de proyectos y adaptabilidad.
- Excelencia en servicio al cliente.
- Comunicador eficaz, confiable y proactivo.
- Aprendiz rápido, capaz de adaptarse a nuevas tecnologías.

Tipo de puesto: Tiempo completo



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