IT Service Desk Level 1

hace 6 días


Medellín, Colombia ttg Talent Solutions A tiempo completo

**IT Service Desk Level 1**

**Location**: Medellín, Colombia
**Work Type**: Hybrid
**Schedule**: Full-time - Monday to Friday 7:30 a.m. - 5:00 p.m.
**Contract Type**: Permanent

**Key Responsibilities**:

- Provide technical support to internal and external users, resolving issues related to hardware, software, and networks.
- Coordinate with the MSP team to address technical questions and problems, utilizing tools such as screen-sharing support when needed.
- Conduct on-site training sessions to educate end-users on system operation, basic maintenance, and troubleshooting common issues.
- Perform troubleshooting tasks and work efficiently to resolve incidents.
- Collaborate with colleagues and share key information to improve processes and service quality.
- Understand customer needs and provide appropriate technical recommendations.
- Build and maintain trust-based relationships with customers through clear and effective communication.
- Perform other assigned duties as required.

**Requirements**:

- English proficiency level**:B2-C1**, with the ability to communicate effectively in technical environments.
- Previous experience in technical support or similar roles (preferred).
- Knowledge of troubleshooting tools, operating systems, and basic networking concepts.
- Strong interpersonal skills to interact with end-users and technical teams.
- Proactive attitude, service-oriented, and focused on problem-solving.
- and substance-free workplace to ensure the safety and well-being of all employees.**

At ttg, “We believe in making a difference One Person at a Time,” ttg OPT



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