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Customer Service Representative Mid Level

hace 2 semanas

Medellín Antioquia, Colombia S-workz A tiempo completo

**Mid Customer Service Representative**

**English C1**

Location: On site, Medellín.

**Company brief**

We are Sworkz, a nearshoring company headquartered in Miami, FL. with operations in Medellín, Colombia. Launched in November 2021, our long-term goal is to match US businesses’ growth with positive impact. In Sworkz you'll find more than a workplace We promote a creative environment where all ideas are welcome, leaders are eager to help you grow and co-workers will support you every step of the way.

**Job Summary**:
**Key Responsibilities**:

- Manage incoming phone calls and address customer inquiries efficiently and professionally.
- Identify and assess customers’ needs to achieve high levels of satisfaction and resolve issues.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid, and complete information using appropriate methods and tools.
- Meet personal and team sales targets and call handling quotas, contributing to overall team goals.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
- Maintain detailed records of customer interactions, process customer accounts, and file relevant documents.
- Follow communication procedures, guidelines, and policies, and take the extra mile to engage customers, and other activities the company may require from you.

**Requirements and Skills**:

- Proven customer support experience or experience as a Client Service Representative (2-4 years preferred)
- Strong phone contact handling skills and active listening abilities
- Customer-oriented with the ability to adapt and respond to various customer personalities
- Excellent communication and presentation skills
- Ability to multitask, prioritize, and manage time effectively
- High school diploma or equivalent
- Prioritize, and manage time effectively

**What we offer**
- Monday to Friday. Weekends off.
- 47 hours per week contrato indefinido (we usually work less).
- Free PAC Sura + Free Body tech gym.
- Full paid training.
- USA calendar.
- USA Client Shift.
- Onsite in Medellin, Mall Vizcaya.

Application Question(s):

- Are you available to work On site in Medellin?

**Experience**:

- costumer service: 2 years (required)
- Logistic International: 1 year (required)

**Language**:

- English C1 (required)