Customer Service Representative

Make a Difference in People's Lives Join our growing team in Medellín as a Customer Service Representative for a Top 50 Amazon seller. This is your chance to act as the voice of Vive Health, advocating for patients and caregivers while building a career in a supportive, culturally vibrant environment. Why Work Here (Benefits & Culture) We are committed to helping you live better. We offer a comprehensive benefits package designed to support your work–life balance and financial future: Time Off: Enjoy 15 working days of Paid Time Off to recharge. Holidays: We observe 12 Paid Holidays throughout the year. Family Support: We support growing families with 10 days of Parental Leave . Financial Growth: Share in our success with our Annual Profit Sharing program. Career Growth: Clear career progression through the team's Reward and Belt System . Furthering Education: Starting at 1 year of tenure, we offer reimbursement (%) for furthering education. Company Culture: We believe in celebrating our team We host monthly birthday celebrations and organize quarterly team-building activities in town to connect and have fun. About the Role & Who You Are About the role: We are looking for a customer-oriented service representative. You will act as a liaison between the customer and the company, providing product/service information and resolving any emerging problems that our customer accounts might face with accuracy and efficiency. Who you are / What you bring: You are someone genuinely excited to help customers. You are a patient, empathetic, and passionately communicative person as well as an active listener, able to advocate for your customer's needs and gather feedback to improve our service. Problem-solving comes naturally to you. You are confident at troubleshooting and investigating if you don’t have enough information to resolve customer complaints. Your main goal is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction. Responsibilities Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Meet personal/customer service team sales targets and call-handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure resolution Keep records of customer interactions, process customer accounts, and file documents Qualifications Excellent communication and presentation skills in English Proven customer support experience or experience Strong phone contact handling skills and active listening Familiarity with CRMs and best practices related to it Ability to multi-task, prioritize, and manage time effectively Ability to work with different systems and willingness to learn about new tools. About Us Let's Live Better Vive Health is a growing company specializing in providing high-quality and affordable medical equipment. We strive to separate from the pack and become your trustworthy and affordable online medical equipment store; providing products that you’d be proud to use yourself, and give to your loved ones or patients. At Vive Health, we are dedicated to enhancing the lives of our customers. Our focus is on providing support for individuals recovering from injuries, managing their health, or caring for loved ones. We strive to empower them with the tools and resources they need to feel confident and in control of their well-being. We are committed to helping you live better. As a Top 50 Amazon seller in the USA, we have designed and developed multiple specialty brands to demonstrate our commitment to supplying you with the very best product options. Seniority level Entry level Employment type Full-time Job function Customer Service Industries Medical Equipment Manufacturing #J-18808-Ljbffr