1450 Channel Operations Manager

hace 2 semanas


Medellín, Colombia Softgic A tiempo completo

We are looking for a Channel Operations Manager to build, optimize, and execute our partner program operations across a multi-product cybersecurity portfolio. This role ensures seamless partner activation, adoption, and lifecycle management while driving operational excellence and strong collaboration across internal teams. Responsibilities Manage daily partner program operations, including intake, onboarding, governance, and deal registration workflows. Maintain accuracy across partner orders, renewals, and registrations. Align and document processes across Sales, Channel, Marketing, Finance, Product, and Service Delivery. Identify and resolve blockers affecting partner delivery or satisfaction. Oversee PRM and CRM platforms, configure multi-product workflows, and support reporting and dashboards. Optimize the full partner lifecycle, improving activation speed, onboarding time, health scoring, retention, and SLA compliance. Deliver recurring and ad-hoc reporting, insights, and performance analysis to improve program scalability. Requirements 4+ years in channel operations, channel account management, or partner success in tech. Bachelor’s degree preferred. Experience working in multi-product or multi-business‑unit environments. Strong communication and coordination skills with internal teams, partners, and vendors. Familiarity with PRM tools, HubSpot CRM, reporting systems, and deal registration workflows. Ability to produce reporting, presentations, and partner-facing communications. Cybersecurity or GRC experience is a plus. #J-18808-Ljbffr



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