Employee Experience

hace 5 días

Barranquilla, Colombia Sutherland A tiempo completo

Sutherland is seeking an organized and goal-oriented person to join us as Employee Experience & Engagement Lead in Barranquilla . We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you

In this role, you will get to:

  • The Employee Experience Lead will be responsible for ensuring the EX & Engagement strategy for Barranquilla . You will support the implementation of EX strategies working with the manager's area in the design of local programs to support a positive employee experience, ensuring EX supports the overall people and business strategies, and importantly leads to a great Customer Experience (CX).

KEY RESPONSIBILITIES

Employee Experience Management
  • Collaborate with the people functions (HR, Talent Acquisition, Training, QA, internal communications), Service Delivery, and business leaders/stakeholders to build a deep understanding of employee needs, in connection with the EX Listening strategy.
  • Build awareness of EX management and partner with the business on building the link between EX and CX. Align EX initiatives with company goals and promote EX to drive change across the business.
  • Support the design and implement of EX strategies and programs across the employee life cycle to improve attraction, engagement, and retention.
Drive Positive Employee Engagement
  • Work with stakeholder groups to understand pain points and plan initiatives to address/improve (via focus groups, one to ones, e-Council).
  • Lead on driving participation of employee surveys.
  • Analysis of the feedback and build/execute a comms plan to ensure awareness of the feedback.
  • Support the action planning and communication loop “You Said/We Did”.
Employee Events & Activities
  • Support and advise the business on best practices to align activities to help drive engagement.
  • Ensure activities and events are inclusive and help measure impact.
  • Vendor and budget management.
Recognition
  • Ensure the recognition in Barranquilla, based on the employee's voice.
Data Management
  • Gather and analyze data from multiple sources, spot trends, monitor the pulse and drive action.
  • Ensure metrics are in place to track and measure effectiveness of programs. Produce reports and presentations to share with the business. Continuously monitor the employee experience across all regions and functions.
  • Help to embed Wellness & DEI into our EX initiatives.
  • Stay up to date on industry trends and best practices related to EX. Promote Sutherland’s approach to EX through Webex, Podcasts, speaking opportunities.

Minimum Requirements:

  • Experience of 2 - 5 years in a similar role, designing and implementing EX strategies and programs across the employee cycle to improve attraction, engagement and retention.
  • Proven track record of designing and implementing people related initiatives.
  • English proficiency (B2 or above).
  • Bachelors’ degree in business administration, HR or related field is preferred.
  • Ability to multitask and prioritize in a fast-paced environment with ever-changing focuses.
  • Strong project management skills and the ability to manage multiple initiatives simultaneously.

STRENGTHS

  • Strong understanding of the business and issues/challenges faced by various stakeholders – can assess (and communicate) impact on organizational success (drivers for change).
  • Understanding of organizational culture and how this plays out (and impacts EX) at Sutherland.
  • Empathy: able to understand different points of view, perspectives and emotions to design and deliver great EX. Puts people at the heart of our EX approach.
  • Curiosity and active listening: has a strong desire to learn and try new ways of working, pays attention to what is going on. Encourages people to share their ideas, thoughts and feelings.
  • Excellent stakeholder management and communication skills: anticipates and manages expectations, has good judgement and delivers on commitments, leading to high trust and integrity. Ability to express ideas clearly, as well as being seen to listen to others. Uses storytelling to capture attention and buy in.
  • Influences through personal credibility, can tap into a strong network effectively; has the ability to bring people along with new and different approaches. Mindful in approach to educate others inside their organization on the practice of EX.
  • Has the drive energy required to make things happen and get things done, and the resilience to adapt to challenging experiences and bounce back.
  • Great facilitation skills: able to guide a group of people towards a common aim, involving them in the right way, capturing their input and winning their cooperation and support.
  • Ability to use/interpret data to drive insights and guide decision making and demonstrate the value of EX by tracking key organizational outcomes. Able to cut through the noise to make the complex simple.
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