Customer Experience Lead

hace 4 semanas


Barranquilla, Atlántico, Colombia Sutherland A tiempo completo

Sutherland is seeking a highly skilled and experienced professional to fill the role of Customer Experience Lead. This individual will be responsible for overseeing the evaluation and documentation of customer transactions to ensure accurate and consistent information is provided to customers.

Key Responsibilities:

  • Define Sutherland's reputation by overseeing and managing performance and service quality to guarantee customer satisfaction.
  • Strengthen relationships by establishing and maintaining communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
  • Keep management updated by relaying important information in the form of timely and accurate reports.
  • Impact the bottom line by producing solid and effective strategies based on accurate and meaningful data reports and analysis.

Requirements:

  • 6 months experience in process transformation.
  • Ability to work in MS Office.
  • Ability to work in a fast-paced environment.
  • Pro-active ability in developing trust and professional rapport with employees and team members; work as a team-player.
  • Strong analytical skills; able to interpret data, identify trends, and make suggestions for improvements.
  • Strong verbal and written communication skills; able to communicate in a clear, constructive, and professional manner.

  • Customer Experience Lead

    hace 2 semanas


    Barranquilla, Atlántico, Colombia Sutherland A tiempo completo

    Key Responsibilities:As a Customer Experience Lead at Sutherland, you will be responsible for evaluating and documenting customer transactions to ensure accurate and consistent information is provided to customers. Your key focus will be on evaluating transactions to ensure all required processes and guidelines are followed to deliver the highest levels of...


  • Barranquilla, Atlántico, Colombia Sutherland A tiempo completo

    Sutherland is seeking a highly skilled and analytical professional to fill the role of Lead - Customer Experience. As a front-line position, this individual will be responsible for evaluating and documenting customer transactions to ensure accurate and consistent information is provided to customers.Key ResponsibilitiesThe Lead Specialist's key focus is to...

  • Senior Quality Lead

    hace 4 semanas


    Barranquilla, Atlántico, Colombia Sutherland A tiempo completo

    Senior Quality Lead - Customer Experience ManagerSutherland is a dynamic and challenging work environment that fosters professional growth and personal satisfaction. We are seeking a Senior Associate Manager who will lead, develop, and motivate a high-performance team of support professionals.Job DescriptionWe are looking for a reliable and detail-oriented...

  • Senior Associate Manager

    hace 3 semanas


    Barranquilla, Atlántico, Colombia Sutherland A tiempo completo

    Senior Associate Manager - Customer Experience LeadSutherland is a dynamic organization committed to creating a challenging and rewarding work environment. We are seeking a Senior Associate Manager who will lead, develop, and motivate a high-performance team of support professionals.Key Responsibilities:Define Sutherland's Reputation: Oversee and manage...

  • Lead Quality Manager

    hace 1 semana


    Barranquilla, Atlántico, Colombia Sutherland A tiempo completo

    We are seeking a seasoned Lead Quality Manager to join our team at Sutherland. This is an exciting opportunity for a detail-oriented and goal-driven individual to lead a high-performance team of support professionals.About the Role:As a Senior Associate Manager, you will be responsible for overseeing performance and service quality to guarantee customer...


  • Barranquilla, Atlántico, Colombia Glowtouch technologies A tiempo completo

    Job Summary"Representante de Servicio al Cliente" is a key role at UnifyCX, where you will be responsible for delivering exceptional customer experiences. Key responsibilities include:Accurately gathering and registering information from traffic citations and member records.Providing clear instructions and requirements to members, ensuring they understand...


  • Barranquilla, Atlántico, Colombia TTEC A tiempo completo

    Customer Service Career at TTECBrighten days and ignite your career with TTEC's award-winning employment experience.As a Bilingual Customer Service Representative – English – Spanish, you'll be part of bringing humanity to business in Barranquilla, Colombia. Your passion for helping others will shine through as you resolve customer issues and provide...

  • Customer Service Lead

    hace 2 semanas


    Barranquilla, Atlántico, Colombia Auxis A tiempo completo

    Job SummaryThe Supervisor will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity. The person will provide support, direction, monitoring, and coaching to the assigned team in all...


  • Barranquilla, Atlántico, Colombia Auxis A tiempo completo

    Job SummaryThe Customer Service Team Lead will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity. The person will provide support, direction, monitoring, and coaching to the...


  • Barranquilla, Atlántico, Colombia Officepartners360 A tiempo completo

    We are seeking a skilled Customer Experience Specialist to join our team in Colombia.As a Customer Experience Specialist, you will be responsible for handling inbound calls from patients and medical facilities, providing a professional and empathic patient experience.Key Responsibilities:Provide exceptional customer service to patients and medical staff,...


  • Barranquilla, Atlántico, Colombia Auxis A tiempo completo

    At Auxis, we are seeking a skilled Customer Service Team Lead to oversee the daily operations of our customer service team. This is an exciting opportunity for a results-driven professional to join our dynamic team and make a significant impact on our clients' satisfaction.Job Description:The Team Lead will be responsible for managing a local team of...


  • Barranquilla, Atlántico, Colombia Solvo Global Sas A tiempo completo

    Job OverviewWe are seeking a professional Customer Service Representative to join our team at Solvo Global Sas.About the RoleThis is a full-time position responsible for developing relationships between customers, service technicians, and operations. The ideal candidate will be a problem solver who enjoys working independently and as part of a team.Main...


  • Barranquilla, Atlántico, Colombia Sutherland A tiempo completo

    About SutherlandWe are a dynamic organization committed to creating a professionally challenging and personally rewarding work environment.Our team is composed of goal-oriented and strategic-thinking individuals, working together to drive success. We are seeking a reliable and detail-oriented Senior Associate Manager Customer Experience to join our team.Job...


  • Barranquilla, Atlántico, Colombia Movate Technologies Services Limited A tiempo completo

    At Movate Technologies Services Limited, we are seeking a highly skilled Multilingual Customer Experience Specialist to join our team. Location: Barranquilla, ColombiaWe offer a competitive salary of approximately $600-$800 per month, commensurate with experience and qualifications.Job Description:As a Multilingual Customer Experience Specialist, you will be...


  • Barranquilla, Atlántico, Colombia Auxis A tiempo completo

    Job SummaryThe Team Lead will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity.The Team Lead will provide support, direction, monitoring, and coaching to the assigned agents in...


  • Barranquilla, Atlántico, Colombia Marriott Hotels Resorts A tiempo completo

    As a Customer Experience Ambassador at Marriott Hotels Resorts, you will be responsible for delivering exceptional service to our guests. This role requires a high level of initiative, as you will be empowered to move about your space and take the initiative to deliver a wide range of services that guide guests through their entire stay.Key responsibilities...


  • Barranquilla, Atlántico, Colombia Auxis A tiempo completo

    Job SummaryThe Team Lead will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity.ResponsibilitiesManage team productivity and utilization-focused on Client-Specific KPIs and Goals...


  • Barranquilla, Atlántico, Colombia Glowtouch technologies A tiempo completo

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our contact center, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring a positive experience for all interactions.Key Responsibilities Gather and register information from...


  • Barranquilla, Atlántico, Colombia Movate Technologies Services Limited A tiempo completo

    About the Role: We are seeking a Customer Experience Advocate to join our team in Barranquilla, Colombia.Key Responsibilities:Provide exceptional customer service through multiple channels, including phone, chat, and email.Resolve complex customer issues to ensure their satisfaction.Collaborate with colleagues to escalate and coordinate customer responses in...


  • Barranquilla, Atlántico, Colombia Vm Marketing + Btl Sas A tiempo completo

    About VM Marketing + BTLWe are a dynamic marketing and advertising agency looking for a skilled Lead Visual Experience Designer to join our team.Estimated Salary: $85,000 - $110,000 per yearJob DescriptionThe ideal candidate will be an expert in graphic design with experience in developing impactful visual experiences for marketing and advertising...