SAP Technical Service Manager

hace 3 semanas

Bogotá, Colombia SAP A tiempo completo

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Please add your CV in English. Only CVs in English will be assessed.

PROGRAM DESCRIPTION

SAP Enterprise Cloud Services (ECS) is part of the Customer Services and Delivery board area. ECS is a business unit focusing on the delivery of managed cloud services.

EXPECTATIONS AND TASKS

We are looking for an accomplished SAP Technology Consultant who is well versed in delivering consistent, high-quality results to join our SAP Enterprise Cloud Services team as a Technical Service Manager (TSM). You will contribute to SAP's global strategy by supporting our customers with their SAP S/4 HANA adoption on their path to the Intelligent Enterprise.

Technical Service Managers play a critical part in helping our customers accelerate their cloud transformation journey. You will act as a trusted technical advisor to our customers and partners by analyzing customer business requirements and problems, providing quality services, resolving technical complexities, and accompanying them throughout their entire cloud transformation journey.

  • Primary contact for customers for discussions about technology and innovations and serve as an escalation point person for technical issues.
  • Understand the customer's business, goals, and challenges to suggest solutions & services.
  • Identify and position offerings by SAP Enterprise Cloud Services that deliver value to the customer.
  • Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology, and tools.
  • Understand SAP high availability or disaster recovery architecture, network, and virtual technologies.
  • Experience and knowledge in SAP NetWeaver Administration, migration, and upgrades.
  • Identify top issues, define service plans, and drive implementation of identified action items across customer landscapes.
  • Understanding of various SAP cloud solutions and integration scenarios of SAP systems (good to have).
  • Design optimal SAP configuration to maximize system performance and availability.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

  • Bachelor’s degree or higher in Computer Science, Engineering, or Information Management.
  • Solid knowledge of SAP Technologies and Products (SAP Basis, HANA, S/4), certification is highly beneficial.
  • Work experience with at least one hyperscaler (AWS, Azure, GCP), certification is a plus.
  • Analytical, solution-oriented, and experience in working with cross-cultural teams.

LANGUAGE SKILLS

  • English (advanced/fluent written & spoken).

WORK EXPERIENCE

  • Minimum 6 years of total experience under SAP Technical Administration background (Preferably in the domain of SAP Basis skill).
  • Among that, minimum 3 years of experience in a customer-facing role with excellent command on de-escalating critical situations.
  • Hands-on experience with Unix/Linux flavors.
  • Hands-on experience with SAP HANA and Sybase databases.

LOCATION

Bogota, Colombia

Work model: hybrid - 3x a week onsite.

#SAPECSCareers

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone feels included and can run at their best. SAP is proud to be an equal opportunity workplace and is an affirmative action employer.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender, sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 406352 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

#J-18808-Ljbffr

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