SAP Technical Service Manager Position

hace 4 días

Bogotá, Bogotá D.E., Colombia Sap Se A tiempo completo
SAP Technical Service Manager Job Description

SAP Technical Service Manager plays a critical part in helping our customers accelerate their cloud transformation journey and enable them to achieve the business values and outcomes they want from their SAP landscape.

Key Responsibilities:
  • Act as a trusted technical advisor to our customers and partners.
  • Analyze customer's business requirements and problems and work across the ECS and other SAP departments to provide quality services to our customers, resolve technical complexities, and accompany them throughout their entire cloud transformation journey.
  • Understand the customer's business, goals, and challenges to suggest solutions & services.
  • Identify and position offerings by ECS that deliver value to the customer.
  • Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology, and tools.
  • Understand the SAP high availability or disaster recovery architecture, network, and virtual technologies (load-balancer, virtual machine).
  • Experience and knowledge in SAP NetWeaver Administration, migration, and upgrades.
  • Identify top issues, define service plan, and drive implementation of identified action items across customer landscapes.
  • Understanding of various SAP cloud solutions and integration scenarios of SAP systems with SCP, Ariba, SuccessFactors, etc.
Requirements:
  • Bachelor's degree or higher in one of the following areas: Computer Science, Engineering, Information Management.
  • Solid know-how on SAP Technologies and Products (SAP Basis, HANA, S/4), certification is highly beneficial.
  • Work experience with at least one hyperscaler (AWS, Azure, GCP), certification is a plus.
  • Analytical, solution-oriented, and experience in working with cross-cultural teams.
  • Minimum 6 years of total experience under SAP Technical Administration background (preferably in the domain of SAP Basis skill) and should have knowledge & experience on administration and operations of SAP solutions.
  • Among that, minimum 3 years of experience in customer-facing role and should have excellent command on de-escalating critical situations.
  • Hands-on experience with working knowledge of Unix/Linux flavors.
  • Hands-on experience with working knowledge of SAP HANA and Sybase databases.

SAP is a company that enables you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work.

We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Please add your CV in English. Only CVs in English will be assessed.

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