Cx Lead

hace 3 meses


Bogota, Colombia Contáctica. A tiempo completo
En Contáctica, estamos en busca de un **CX Lead **que sea un verdadero fanático de nuestros usuarios Este rol es crucial para asegurar que cada interacción con nuestra marca sea especial, desde el primer saludo hasta el último agradecimiento. Como CX Lead, tu principal misión será conocer a fondo las necesidades, deseos y comportamientos de nuestros usuarios, y utilizar ese conocimiento para crear experiências excepcionales que los mantengan felices y leales.
¿Te gustaría formar parte de nuestro equipo multicultural y lleno de pasión? En **Contáctica**, apreciamos la diversidad y la creatividad de cada individuo. Nos enfocamos en maximizar el retorno de inversión de nuestros clientes mediante estrategias inteligentes, experiência digital y una mentalidad innovadora. Además, creemos firmemente en el equilibrio entre el trabajo y la vida personal, porque cuando nuestros Contácticxs están felices, todxs ganamos
Todxs son bienvenidxs a postularse y unirse a esta aventura emocionante
**Responsabilidades**:
- Investigar y comprender a fondo los distintos segmentos de usuarios, sus motivaciones y puntos de dolor.
- Diseñar y optimizar el customer journey, identificando puntos de fricción y oportunidades para mejorar la experiência del usuario.
- Colaborar estrechamente con equipos creativos, estrategia y cuentas para asegurar la coherencia y la excelencia en cada punto de contacto.
- Crear y mantener perfiles de usuario detallados, utilizando datos y análisis para informar decisiones y estrategias.
- Desarrollar y ejecutar programas de feedback de usuarios para recopilar insights y retroalimentación valiosa.
- Liderar iniciativas de mejora continua, implementando cambios basados en las necesidades y preferencias de los usuarios.
- Capacitar al equipo en principios de experiência del usuario y fomentar una cultura centrada en el usuario en toda la organización.
**Requirements**:
- Apasionado por entender y satisfacer las necesidades de nuestros usuarios
- Excelentes habilidades de comunicación y una gran dosis de empatía.
- Capacidad para trabajar en equipo y liderar estrategias CX que estén alineadas con nuestros objetivos.
- Siempre enfocado en resultados y tomando decisiones respaldadas por datos.
- Creatividad e innovación son tus mejores aliados para diseñar soluciones que sorprendan y deleiten a nuestros usuarios.
- Una mente analítica que transforma datos en mejoras tangibles para la experiência del usuario.
**Benefits**
- Un salario que destaca en el mercado laboral.
- Un plan de carrera emocionante con amplias oportunidades de crecimiento.
- La libertad de trabajar desde donde quieras con nuestro modelo 100% remoto.
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