Operations Manager

hace 4 días


Barranquilla, Atlántico, Colombia Lean Solutions Group A tiempo completo

Note: Non-bilingual candidates won't be considered for this position (English B2 Intermediate - C1).

JOB SUMMARY:

The Operations Manager is the main face when dealing with the day-to-day operation for both internal and external clients. They play a significant role in the partnership that takes place between our organization and the external client by setting the right tone for every interaction and resolution provided as well as guaranteeing a smooth operation.

RESPONSIBILITIES:

  • Maintain effective communication with staff and clients, ensuring alignment in operational processes, conflict resolution, and relationship strengthening through meetings, emails, and calls.
  • Coordinate and analyze workload with QA and WFA, oversee productivity reports, manage operational requests, and allocate personnel according to client requirements.
  • Support supervisors and team leads, ensure staff training in internal procedures, and organize monthly meetings with formal follow-ups.
  • Accurately manage payroll, ensure regulatory compliance, process leave requests, report additional charges, and maintain transparency in billing.

EDUCATION AND EXPERIENCE:

  • 2+ years of experience in Leadership roles.
  • Advanced English proficiency.
  • Microsoft Office (Teams, Outlook), LSG Portal, 3CX.

BENEFITS

  • High competitive salary.
  • Schedule from Monday to Friday (Weekends Off).
  • Growth opportunities.
  • Great environment.
  • Accessible offices (central location).

Located in: Bogotá, Colombia

#J-18808-Ljbffr
  • Operations Manager

    hace 3 semanas


    Barranquilla, Atlántico, Colombia Taskus A tiempo completo

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands.Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media,...


  • Barranquilla, Atlántico, Colombia Lightbird A tiempo completo

    Join or sign in to find your next job Join to apply for the Senior Operations Manager role at UnifyCX UnifyCX is growing and we are looking for an experienced Senior Operations Manager to join our motivated and ambitious team in Barranquilla. What Will You Do? As The Senior Operations Manager you will provide an inspired sense of leadership by...


  • Barranquilla, Atlántico, Colombia GlowTouch Technologies A tiempo completo

    UnifyCX is growing and we are looking for an experienced Senior Operations Manager to join our motivated and ambitious team in Barranquilla. What Will You Do? As The Senior Operations Manager you will provide an inspired sense of leadership by overseeing the day-to-day and strategic operations of multiple accounts, consisting of teams of contact center...

  • Operations Manager 3PL

    hace 1 semana


    Barranquilla, Atlántico, Colombia Core Logistics Brokerage A tiempo completo

    JOB TITLE Operations Manager 3PL Description As an Operations Manager, you will oversee the daily operations of our teams, ensuring efficiency and excellence across all processes. You will work closely with team leads, cross-functional departments, and senior management to achieve company goals and ensure that operations run seamlessly. Core is a dynamic and...


  • Barranquilla, Atlántico, Colombia UnifyCX A tiempo completo

    We're always on the lookout for passionate individuals to help us shape the future of customer experience. A culture that values collaboration, creativity, and diversity Whether you're directly engaging with clients or driving innovation in technology, you'll find a culture at UnifyCX that values collaboration, creativity, and diversity and puts people...


  • Barranquilla, Atlántico, Colombia UnifyCX A tiempo completo

    Your Future with UsAt UnifyCX, we are committed to helping our employees grow and develop their careers. As a Senior Operations Manager, you will have the opportunity to work on challenging projects, develop your skills and knowledge, and advance your career. We offer a competitive compensation package, opportunities for professional development, and a...

  • Senior Operations Manager

    hace 2 semanas


    Barranquilla, Atlántico, Colombia Taskus A tiempo completo

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands.Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media,...

  • Senior Operations Manager

    hace 3 semanas


    Barranquilla, Atlántico, Colombia Humanly (humanly) A tiempo completo

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...

  • Senior Operations Manager

    hace 3 semanas


    Barranquilla, Atlántico, Colombia Humanly (humanly) A tiempo completo

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...

  • Operations Manager

    hace 2 semanas


    Barranquilla, Atlántico, Colombia Unifycx A tiempo completo

    We're always on the lookout for passionate individuals to help us shape the future of customer experience.A culture that values collaboration, creativity, and diversity Whether you're directly engaging with clients or driving innovation in technology, you'll find a culture at UnifyCX that values collaboration, creativity, and diversity and puts people at the...


  • Barranquilla, Atlántico, Colombia UnifyCX A tiempo completo

    About the RoleThe Senior Operations Manager will be responsible for providing strategic leadership to multiple accounts, driving overall performance and results. You will oversee the day-to-day and strategic operations, lead teams of contact center agents, team leaders, and operations managers, and partner with departments in the organization and client...

  • Operations Director

    hace 3 días


    Barranquilla, Atlántico, Colombia Lean Solutions Group A tiempo completo

    Job Summary:The Operations Manager is responsible for ensuring the smooth operation of both internal and external clients. This involves setting the tone for every interaction, resolution, and guaranteeing a seamless experience.This role requires effective communication with staff and clients, aligning operational processes, conflict resolution, and...


  • Barranquilla, Atlántico, Colombia Agileengine A tiempo completo

    About AgileEngineAgileEngine is a rapidly growing company that has been ranked as one of the top dev shops according to Clutch. We create custom software solutions that help companies across various industries.Job DescriptionWe are seeking an experienced Senior IT Operations Manager to lead and manage our team of Jr./Mid-Level IT Support Engineers operating...


  • Barranquilla, Atlántico, Colombia Cognizant A tiempo completo

    Job DescriptionThe Engagement Manager role at Cognizant involves delivering solutions that meet client needs and building strong relationships with clients. This requires analyzing business data, identifying requirements, and developing projects to improve business operations.ResponsibilitiesManage projects across global regions, including Americas, Europe,...


  • Barranquilla, Atlántico, Colombia Lean Solutions Group A tiempo completo

    Main Objectives:The Operations Manager plays a crucial role in partnerships between Lean Solutions Group and external clients.This position requires advanced English proficiency, 2+ years of leadership experience, and proficiency in Microsoft Office (Teams, Outlook), LSG Portal, and 3CX.The successful candidate will have the opportunity to grow within the...


  • Barranquilla, Atlántico, Colombia GlowTouch Technologies A tiempo completo

    We are looking for a highly skilled Global Business Process Manager to lead the day-to-day and strategic operations of multiple accounts. In this role, you will partner with departments and client success managers to drive overall performance and results, leveraging your expertise to optimize operational processes and improve efficiency.The ideal candidate...


  • Barranquilla, Atlántico, Colombia Taskus A tiempo completo

    About Us: We are a global provider of outsourced digital services and next-generation customer experience to innovative and disruptive technology companies, helping its clients represent, protect, and grow their brands. We leverage a cloud-based infrastructure to serve clients in the fastest-growing sectors, including social media, e-commerce, gaming,...


  • Barranquilla, Atlántico, Colombia Lightbird A tiempo completo

    About UnifyCX:We are an emerging Global Business Process Outsourcing company with a strong presence in several countries.Our commitment to innovation positions us as a trusted partner for businesses across industries, enabling them to meet evolving demands with agility and precision.UnifyCX is a certified minority-owned business and an EOE employer that...

  • Client Success Manager

    hace 3 semanas


    Barranquilla, Atlántico, Colombia UnifyCX A tiempo completo

    UnifyCX is looking for an extraordinary Client Success Manager to join our motivated and ambitious team. What Will You Do? The Client Success Manager is responsible for developing and managing key client relationships, with a focus on client satisfaction, retention, and growth. Responsibilities Primary liaison between the client and the company, building...


  • Barranquilla, Atlántico, Colombia Lean Solutions Group A tiempo completo

    **Job Description**We are seeking a highly organized and detail-oriented Accounting Logistics Manager to join our team. The successful candidate will be responsible for managing the logistics operations of our clients and ensuring timely pick-up & delivery of shipments.**Responsibilities**Meet Customer requirements at every stage of a transaction...