Empleos actuales relacionados con Senior Operations Manager - Barranquilla, Atlántico - Lightbird

  • Senior Operations Manager

    hace 3 semanas

    Barranquilla, Atlántico, Colombia Taskus A tiempo completo

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands.Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media,...

  • Operations Manager 3PL

    hace 3 semanas

    Barranquilla, Atlántico, Colombia Core Logistics Brokerage A tiempo completo

    JOB TITLE Operations Manager 3PL Description As an Operations Manager, you will oversee the daily operations of our teams, ensuring efficiency and excellence across all processes. You will work closely with team leads, cross-functional departments, and senior management to achieve company goals and ensure that operations run seamlessly. Core is a dynamic and...

  • Operations Manager

    hace 6 días

    Barranquilla, Atlántico, Colombia Lightbird A tiempo completo

    Join or sign in to find your next job Join to apply for the Operations Manager role at UnifyCX . UnifyCX is growing We are looking for extraordinary Contact Center Operations Managers to join our motivated and ambitious team in Barranquilla. What Will You Do? As an Operations Manager, you will oversee and direct the operations for one of our...

  • Operations Excellence Manager

    hace 6 días

    Barranquilla, Atlántico, Colombia GlowTouch Technologies A tiempo completo

    We are looking for an Operations Excellence Manager to join our team and contribute to our growth. In this role, you will be responsible for overseeing the day-to-day and strategic operations of multiple accounts.About the TeamWork with a motivated and ambitious team.Be part of a global organization with staff members all over the world.Have the opportunity...

  • Operations Manager

    hace 4 días

    Barranquilla, Atlántico, Colombia VGF Management A tiempo completo

    Job OverviewVGF Management is seeking a highly skilled Operations Associate to oversee the efficiency and effectiveness of our operations.

  • Operations Manager

    hace 3 semanas

    Barranquilla, Atlántico, Colombia Unifycx A tiempo completo

    We're always on the lookout for passionate individuals to help us shape the future of customer experience.A culture that values collaboration, creativity, and diversity Whether you're directly engaging with clients or driving innovation in technology, you'll find a culture at UnifyCX that values collaboration, creativity, and diversity and puts people at the...

  • Operations Manager

    hace 6 días

    Barranquilla, Atlántico, Colombia UnifyCX A tiempo completo

    We're always on the lookout for passionate individuals to help us shape the future of customer experience. A culture that values collaboration, creativity, and diversity Whether you're directly engaging with clients or driving innovation in technology, you'll find a culture at UnifyCX that values collaboration, creativity, and diversity and puts people...

  • Operations Director

    hace 6 días

    Barranquilla, Atlántico, Colombia Lightbird A tiempo completo

    Job DescriptionThe Operations Manager will oversee and direct the operations for one of our most complex clients. They will directly oversee the management team to ensure high-quality performance and effective operations. The OM will serve our customers through the development and implementation of the best call center methods and procedures.Key...

  • Accounts Payable Operations Manager

    hace 4 días

    Barranquilla, Atlántico, Colombia Auxis A tiempo completo

    Job SummaryAuxis is seeking an experienced Accounts Payable Operations Manager to ensure the efficient and effective processing of payables, travel & expense, and vendor control transactions. The ideal candidate will possess extensive knowledge of accounts payable principles, practices, and procedures.About the RoleThe Senior Accounts Payable Specialist will...

  • Strategic Operations Leader

    hace 6 días

    Barranquilla, Atlántico, Colombia GlowTouch Technologies A tiempo completo

    We are seeking a Strategic Operations Leader to oversee the day-to-day and strategic operations of multiple accounts. This role will contribute to our growth by partnering with departments and client success managers to drive overall performance.ResponsibilitiesProvide inspired leadership to teams consisting of contact center agents, team leaders, and...

  • Operation Administrative Assistant

    hace 5 días

    Barranquilla, Atlántico, Colombia Lean Solutions Group A tiempo completo

    The Operations Administrative Assistant at Lean Solutions Group plays a vital role in ensuring the smooth functioning of the Operations Team. This position handles key administrative tasks such as ticket creation, processing forms, and supporting payroll, attendance, and record updates. By managing these tasks, the assistant allows Operations Leaders to...

  • Operation Administrative Assistant

    hace 5 días

    Barranquilla, Atlántico, Colombia Lean Solutions Group A tiempo completo

    Direct message the job poster from Lean Solutions Group Talent Acquisition Manager | Psychologist The Operations Administrative Assistant at Lean Solutions Group plays a vital role in ensuring the smooth functioning of the Operations Team. This position handles key administrative tasks such as ticket creation, processing forms, and supporting payroll,...

  • Contact Center Manager

    hace 6 días

    Barranquilla, Atlántico, Colombia Lightbird A tiempo completo

    About the RoleWe are seeking an experienced Operations Manager to join our team. This key leadership position will drive operational excellence across this specific client with a concentrated focus on developing and instituting processes that improve the customer and client experience.ResponsibilitiesOversee and direct the operations for one of our most...

  • Operations Associate

    hace 5 días

    Barranquilla, Atlántico, Colombia VGF Management A tiempo completo

    Job Purpose: Ensure the efficiency and effectiveness of operations by meeting service level agreements (SLAs) and quality standards. This role is crucial for overseeing operational performance, identifying improvement opportunities, and ensuring customer satisfaction within the BPO environment. Key Responsibilities: Oversee daily operations,...

  • Team Lead

    hace 2 días

    Barranquilla, Atlántico, Colombia TeleTech Holdings, Inc. A tiempo completo

    Job DescriptionThis Senior Team Lead role is responsible for leading a team of service delivery professionals to achieve exceptional customer experiences. The ideal candidate will have a proven track record of leadership, mentoring, and coaching.About the TeamThe team is responsible for delivering exceptional customer experiences.The team is collaborative...

  • Customer Experience Lead

    hace 5 días

    Barranquilla, Atlántico, Colombia Lightbird A tiempo completo

    Operations Manager Job SummaryWe are looking for an experienced Operations Manager to join our team. As an Operations Manager, you will oversee and direct the operations for one of our most complex clients. You will directly oversee the management team to ensure high-quality performance and effective operations.Key ResponsibilitiesPlan and organize...

  • Global Business Process Operations Manager

    hace 5 días

    Barranquilla, Atlántico, Colombia UnifyCX A tiempo completo

    Key ResponsibilitiesPlan and organize day-to-day activities of management related to production and operationsSet clear expectations and develop an operational cadence for the management teamMeasure productivity by analyzing performance data and activity reportsManage service delivery and sales performance to meet client needs and revenue targetsDetermine...

  • Senior Corporate Communications Manager

    hace 4 días

    Barranquilla, Atlántico, Colombia OP360 (OfficePartners360) A tiempo completo

    As a Senior Corporate Communications Manager at OP360 (OfficePartners360), you will play a pivotal role in driving employee experience and corporate communications. This is an exciting opportunity to join our team and contribute to the company's growth.Job DescriptionWe are seeking a proactive, creative, and dedicated Bilingual Marketing Communications...

  • Senior Team Lead

    hace 3 semanas

    Barranquilla, Atlántico, Colombia Op360 (Officepartners360) A tiempo completo

    Senior Team Lead – Chat Line of Business (LOB) Location: Barranquilla Overview: We are seeking an experienced and highly motivated Senior Team Lead to manage and optimize the Chat Line of Business for one of our global sporting goods accounts.As a strategic leader, the Senior Team Lead will oversee a team of Team Leads, drive performance improvements, and...

  • Service Delivery Manager

    hace 2 días

    Barranquilla, Atlántico, Colombia TeleTech Holdings, Inc. A tiempo completo

    Job OverviewThe Senior Team Lead will be responsible for managing a team of service delivery professionals to achieve exceptional customer experiences. The ideal candidate will have a proven track record of leadership, mentoring, and coaching.Key ResponsibilitiesDevelop and implement effective strategies to improve customer satisfaction and loyalty.Mentor...

Senior Operations Manager

hace 2 semanas

Barranquilla, Atlántico, Colombia Lightbird A tiempo completo
Join or sign in to find your next job

Join to apply for the Senior Operations Manager role at UnifyCX

UnifyCX is growing and we are looking for an experienced Senior Operations Manager to join our motivated and ambitious team in Barranquilla.

What Will You Do?

As The Senior Operations Manager you will provide an inspired sense of leadership by overseeing the day-to-day and strategic operations of multiple accounts, consisting of teams of contact center agents, team leaders, and operations managers. This role will contribute to the growth of UnifyCX by partnering with and supporting the efforts of the departments in the organization and client success managers by helping to drive overall performance and results.

Who You Are

To be considered, candidates are expected to have the following:

  • 5+ years of proven operations manager experience
  • Strong analytical and problem-solving skills
  • Excellent leadership and management abilities
  • Ability to work independently and as part of a team
  • Excellent communication skills, both written and verbal
  • Proficient in Microsoft Office package
  • Experience in Six Sigma methodology preferred
  • Demonstrated ability to manage multiple priorities in a fast-paced environment
  • Ability to acquire and maintain an in-depth knowledge of company operations, systems, contract guidelines, and other required policies and procedures
  • Ability to handle confidential information in a professional manner
Who We Are

UnifyCX is an emerging Global Business Process Outsourcing company with a strong presence in the U.S., Colombia, Dominican Republic, India, Honduras, and the Philippines. We provide personalized contact centers, business processing, and technology outsourcing solutions to clients worldwide. In nearly two decades, UnifyCX has grown from a small team to a global organization with staff members all over the world dedicated to supporting our international clientele.

At UnifyCX, we leverage advanced AI technologies to elevate the customer experience (CX) and drive operational efficiency for our clients. Our commitment to innovation positions us as a trusted partner, enabling businesses across industries to meet the evolving demands of a global market with agility and precision.

UnifyCX is a certified minority-owned business and an EOE employer that welcomes diversity.

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Management and Manufacturing

Industries: Business Consulting and Services

#J-18808-Ljbffr