Business Operations Manager

hace 1 día


Barranquilla, Atlántico, Colombia Cognizant A tiempo completo

Job Description

The Engagement Manager role at Cognizant involves delivering solutions that meet client needs and building strong relationships with clients. This requires analyzing business data, identifying requirements, and developing projects to improve business operations.

Responsibilities

  1. Manage projects across global regions, including Americas, Europe, Middle East, and Asia Pacific.
  2. Built strong customer relationships through regular meetings and effective communication.
  3. Oversee project scope, schedule, and budget to ensure successful delivery.
  4. Document lessons learned and capture case study data to enhance future projects.
  5. Handle client escalations and risks proactively.
  6. Prioritize work with customers based on resource availability and project requirements.
  7. Ensure understanding of the delivery methodology among stakeholders.
  8. Keep stakeholders informed through regular reports and updates.
  9. C coordinate knowledge transfer processes and facilitate sales-to-delivery process.
  10. Transform deliverables into actionable plans for successful project execution.
  11. Collaborate with the Services team to manage project schedules.
  12. Ensure projects adhere to the assigned methodology.
  13. Collaborate on workshop sessions and update resource plans accordingly.
  14. Cordinate pre- and post-go-live activities to ensure smooth project closure.

Requirements

  1. Bachelor's degree in software engineering, computer science, or a related field.
  2. Proven experience in general consulting, service management, and project management.
  3. Proven experience in ServiceNow projects is highly desirable.
  4. ServiceNow Sysadmin certification and Scrum Master certification are desired but not required.
  5. Advanced English language proficiency is essential.

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