Training Operations Manager
hace 4 días
About Us: We are a global provider of outsourced digital services and next-generation customer experience to innovative and disruptive technology companies, helping its clients represent, protect, and grow their brands.
We leverage a cloud-based infrastructure to serve clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ridesharing, HiTech, FinTech, and HealthTech.
Benefits:
- We prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages.
- Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity.
- We take pride in our inclusive environment and positive impact on the community.
- We actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs.
Job Description: The Learning Experience Manager will be responsible for coordinating, organizing, and implementing all of our training programs. They will work closely with our Learning Experience Leaders and other site managers daily to ensure the quality of all programs and to execute and deliver world-class training for all teammates and future leaders.
Key Responsibilities:
- Maintaining a training schedule for Colombia and Mexico sites.
- Updating spreadsheets for rosters for Colombia and Mexico teams.
- Creating seats for new training staff.
- Interviewing for new training staff.
- Onboarding training staff.
- Setting job expectations with training staff.
- Grading training staff on training skill sets.
- Developing training staff and leadership.
- Observing training staff during training classes.
- Providing feedback to training staff.
- Providing KPIs and standards for each quarter for training staff.
- Providing tools and resources for training staff.
- Documenting information on each training staff member.
- Receiving and analyzing training evaluation forms.
- Creating and maintaining training methodologies.
- Developing training courses.
- Maintaining strong communication with recruiting and operations.
Requirements:
- Five years of training experience.
- Two years of management experience.
- Two years of BPO experience.
- Strong written and verbal communication skills.
- Strong coaching and mentoring skills.
- Strong will to learn and adapt to quick change.
- Proficient in Microsoft Office and Google Suite applications required.
- Strong interpersonal, conflict management, and mentoring skills.
- Ability to work on a flexible schedule including weekends, holidays, evenings, and long hours.
- High energy, enthusiastic, motivational training style.
- Strong organizational, planning, project management, problem resolution, communication, presentation, facilitation, and influencing skills.
-
Training Manager
hace 5 días
Barranquilla, Atlántico, Colombia GlowTouch Technologies A tiempo completoUnifyCX is looking for an extraordinary Training Manager to join our motivated and ambitious team in Barranquilla.What Will You Do? As the Training Manager , you will oversee all aspects of training delivery within our BPO operations, ensuring that trainers and training supervisors are equipped with the tools, resources, and strategies necessary to meet...
-
Corporate Training Manager
hace 1 día
Barranquilla, Atlántico, Colombia Taskus A tiempo completoAbout TaskUsTaskUs is a leading provider of outsourced digital services and next-generation customer experience to innovative technology companies, helping its clients represent, protect, and grow their brands.Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...
-
Operations Manager
hace 3 semanas
Barranquilla, Atlántico, Colombia Taskus A tiempo completoAbout TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands.Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media,...
-
Corporate Training Specialist
hace 3 días
Barranquilla, Atlántico, Colombia Taskus A tiempo completoAbout Our Culture: At TaskUs, we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. We are committed to providing equal access to opportunities.Job Description: The...
-
Operations Manager
hace 11 horas
Barranquilla, Atlántico, Colombia Lean Solutions Group A tiempo completoNote: Non-bilingual candidates won't be considered for this position (English B2 Intermediate - C1). JOB SUMMARY: The Operations Manager is the main face when dealing with the day-to-day operation for both internal and external clients. They play a significant role in the partnership that takes place between our organization and the external client...
-
Operations Manager 3PL
hace 5 días
Barranquilla, Atlántico, Colombia Core Logistics Brokerage A tiempo completoJOB TITLE Operations Manager 3PL Description As an Operations Manager, you will oversee the daily operations of our teams, ensuring efficiency and excellence across all processes. You will work closely with team leads, cross-functional departments, and senior management to achieve company goals and ensure that operations run seamlessly. Core is a dynamic and...
-
Training Program Coordinator
hace 2 días
Barranquilla, Atlántico, Colombia Taskus A tiempo completoAbout TaskUsTaskUs is a pioneering provider of outsourced digital services and next-generation customer experience to innovative technology companies, helping its clients represent, protect, and grow their brands.Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming,...
-
Senior Operations Manager
hace 2 semanas
Barranquilla, Atlántico, Colombia Taskus A tiempo completoAbout TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands.Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media,...
-
Operations Manager
hace 1 semana
Barranquilla, Atlántico, Colombia Lightbird A tiempo completoJoin or sign in to find your next job Join to apply for the Operations Manager role at UnifyCX . UnifyCX is growing We are looking for extraordinary Contact Center Operations Managers to join our motivated and ambitious team in Barranquilla. What Will You Do? As an Operations Manager, you will oversee and direct the operations for one of our...
-
Senior Operations Manager
hace 3 semanas
Barranquilla, Atlántico, Colombia Humanly (humanly) A tiempo completoAbout TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...
-
Senior Operations Manager
hace 3 semanas
Barranquilla, Atlántico, Colombia Humanly (humanly) A tiempo completoAbout TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...
-
Operations Manager
hace 1 semana
Barranquilla, Atlántico, Colombia Unifycx A tiempo completoWe're always on the lookout for passionate individuals to help us shape the future of customer experience.A culture that values collaboration, creativity, and diversity Whether you're directly engaging with clients or driving innovation in technology, you'll find a culture at UnifyCX that values collaboration, creativity, and diversity and puts people at the...
-
Operations Director
hace 8 horas
Barranquilla, Atlántico, Colombia Lean Solutions Group A tiempo completoJob Summary:The Operations Manager is responsible for ensuring the smooth operation of both internal and external clients. This involves setting the tone for every interaction, resolution, and guaranteeing a seamless experience.This role requires effective communication with staff and clients, aligning operational processes, conflict resolution, and...
-
Performance Driven Operations Director
hace 7 días
Barranquilla, Atlántico, Colombia Unifycx A tiempo completoJob OverviewWe are looking for an experienced Performance-Driven Operations Director to join our team. As an Operations Manager, you will oversee and direct the operations for one of our most complex clients. This key leadership position will drive operational excellence in all ways across this specific client with a concentrated focus on developing and...
-
Business Operations Manager
hace 1 día
Barranquilla, Atlántico, Colombia Cognizant A tiempo completoJob DescriptionThe Engagement Manager role at Cognizant involves delivering solutions that meet client needs and building strong relationships with clients. This requires analyzing business data, identifying requirements, and developing projects to improve business operations.ResponsibilitiesManage projects across global regions, including Americas, Europe,...
-
Company Operations Lead
hace 7 minutos
Barranquilla, Atlántico, Colombia Lean Solutions Group A tiempo completoMain Objectives:The Operations Manager plays a crucial role in partnerships between Lean Solutions Group and external clients.This position requires advanced English proficiency, 2+ years of leadership experience, and proficiency in Microsoft Office (Teams, Outlook), LSG Portal, and 3CX.The successful candidate will have the opportunity to grow within the...
-
Client Success Manager
hace 3 semanas
Barranquilla, Atlántico, Colombia UnifyCX A tiempo completoUnifyCX is looking for an extraordinary Client Success Manager to join our motivated and ambitious team. What Will You Do? The Client Success Manager is responsible for developing and managing key client relationships, with a focus on client satisfaction, retention, and growth. Responsibilities Primary liaison between the client and the company, building...
-
Learning Experience Manager
hace 2 semanas
Barranquilla, Atlántico, Colombia Humanly (humanly) A tiempo completoPosted 3 days ago About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce,...
-
Global Contact Center Manager
hace 7 días
Barranquilla, Atlántico, Colombia Unifycx A tiempo completoAbout the RoleAs a Global Contact Center Manager at UnifyCX, you will be responsible for overseeing the operations of our contact center, ensuring high-quality performance and effective operations. You will directly oversee the management team, serve customers through the development and implementation of best practices, and recommend process...
-
Office Operations Specialist
hace 5 días
Barranquilla, Atlántico, Colombia Horizon Premier Staffing Sas A tiempo completoJob Summary:Harrison Premier Staffing Sas is seeking a skilled Administrative Assistant to join our team. As an Administrative Assistant, you will play a key role in supporting the day-to-day operations of the company by managing administrative and logistical tasks.Main Responsibilities:Manage administrative and logistical tasks to ensure the efficient...
