Technical Support Specialist

hace 5 días

Colombia Coupa Software Inc. A tiempo completo

Coupa makes companies operate smarter and grow faster. Our leading AI-driven platform connects and optimizes sourcing, purchasing, supply chains, and financial management. More than 3,000 global organizations large and small trust Coupa to transform operating margins, increase efficiencies and growth, optimize cash, and reduce risk.

What you will do:
  • Managing incoming calls and customer service inquiries
  • Roughly 60% of the calls will be suppliers. You will do some basic troubleshooting and triaging of those calls. You’ll also educate the suppliers of the supplier chat channel that is dedicated to their success
  • The remaining 40% of calls are direct customers and most of those calls will be technical in nature. You will verify the product vertical and transfer those calls to technical support engineers skilled in those specific products
  • Identifying and assessing customers’ needs to help them achieve success
  • Manage inbound Sourcing Event related queries
  • Handle low severity customer tasks
  • Work closely with the wider Support team
  • Help in the supplier chat queue (answering supplier queries)
  • Take on additional projects as needed
  • Experience with a CRM tool such as Salesforce is considered a plus
  • You will be provided 4 hours per week to develop technical skills on the job as a means of preparing you for career advancement as a technical support engineer within 1-2 years (dependent upon your pace of progress with the technical training)
What you will bring to Coupa:
  • 1 to 3 years of proven customer service experience
  • Strong soft skills, including effective phone communication and written communication through ticketing systems.
  • Familiarity with CRM systems and practices
  • Great attention to detail and the ability to multitask
  • The capacity to remain calm and patient under pressure
  • Excellent time management, teamwork and organizational skills
  • Aptitude and strong desire to pursue a technical career path, demonstrated by obtaining a technical degree and/or relevant experience in a technical domain
  • Knowledge of Procurement domain is an added advantage

At Coupa, we’re building a great company that is laser-focused on three core values: ensuring customer success with an obsessive and unwavering commitment to making customers successful, focusing on results with a relentless focus on delivering results through innovation and having a bias for action, and striving for excellence with our commitment to a collaborative environment infused with professionalism, integrity, passion, and accountability.

At Coupa, we have a solid and innovative team dedicated to improving the spend management processes of today's dynamic businesses. We celebrate diversity and recognize its value to our customers and employees. Coupa is proud to be an equal-opportunity workplace and affirmative-action employer. Learn more about our commitment to fostering diversity, equity and inclusion at Coupa here.

Please be advised that inquiries or resumes from recruiters will not be accepted. By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.

#J-18808-Ljbffr

  • Technical Support Specialist

    hace 6 días

    Colombia Coupa Software Inc. A tiempo completo

    Job Title: Technical Support SpecialistCoupa Software Inc. is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Manage incoming calls and customer service inquiriesProvide basic...

  • Technical Support Specialist

    hace 6 días

    Colombia Urchinsys A tiempo completo

    Job Title: Support SpecialistAt Urchin Systems, we are seeking a skilled Support Specialist to join our customer support team in LATAM. If you have 1 or more years of experience in technical support with clients, advanced English level, and good communication skills, this is an excellent opportunity for you.Key Responsibilities:Respond to client inquiries...

  • Technical Support Specialist

    hace 6 días

    Colombia Okendo Pty A tiempo completo

    Job Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Okendo Pty. As a Technical Support Specialist, you will play a crucial role in ensuring the seamless integration and ongoing support of our platform for Shopify brands.Key Responsibilities:Provide responsive and effective chat and email support to merchants during...

  • Technical Support Specialist

    hace 6 días

    Colombia Coupa A tiempo completo

    Coupa is seeking a skilled Technical Support Specialist to join our team. As a key member of our support team, you will play a critical role in ensuring customer success and delivering exceptional results.Key Responsibilities:Manage incoming calls and customer service inquiries, providing timely and effective solutions to customers.Collaborate with suppliers...

  • Support Specialist

    hace 6 días

    Colombia Ciandt A tiempo completo

    Technical Support SpecialistWe are CI&T, a tech transformation specialist. Our mission is to combine the disruptive power of Artificial Intelligence with human expertise to support large companies in navigating changes in technology and business.We are looking for a Technical Support Specialist to join our customer support team. As a Technical Support...

  • Technical Support Specialist

    hace 6 días

    Colombia Cafeto Software A tiempo completo

    Key Responsibilities:We are seeking a highly skilled Technical Support Specialist to join our team at Cafeto Software. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our clients.Application Configuration: Implement changes in application configuration and server functionality in response to client...

  • Technical Support Specialist

    hace 6 días

    Colombia ACI Worldwide, Inc. A tiempo completo

    Technical Support AnalystACI Worldwide is seeking a skilled Technical Support Analyst to provide exceptional software application/system support to our customers. As a key member of our team, you will work with complex software systems, reproducing reported issues and applying diagnostic analysis to deliver problem solutions.Key Responsibilities:Provide...

  • Technical Support Specialist

    hace 6 días

    Colombia Has Wealth Management and Insurance Solutions A tiempo completo

    Technical Support ConsultantWe are seeking a skilled Technical Support Consultant to join our team at Has Wealth Management and Insurance Solutions. As a Technical Support Consultant, you will be responsible for providing top-notch technical support to our clients, diagnosing and resolving complex technical issues, and developing and maintaining backend...

  • Technical Support Specialist

    hace 5 días

    Colombia Okendo Pty A tiempo completo

    Position Summary: As a Technical Support Specialist at Okendo, you will play a crucial role in ensuring the seamless integration and ongoing support of our platform for Shopify brands. This position involves completing onboarding tasks for merchants, requiring front-end development on Shopify storefronts using HTML/Liquid, CSS, and Javascript. You will...

  • Technical Support Specialist

    hace 6 días

    Colombia Tbwa ChiatDay Inc A tiempo completo

    Technical Support EngineerJumio is seeking a skilled Technical Support Engineer to join our team in Barranquilla, Colombia. As an individual contributor, you will work closely with our Manager, Jumio Technical Support, to provide exceptional customer service and support.Key Responsibilities:Resolve common customer issues through thorough research, diagnosis,...

  • Technical Support Specialist

    hace 6 días

    Colombia SupportYourApp Inc. A tiempo completo

    Unlock Your Potential in Tech SupportAre you a skilled Java developer passionate about problem-solving and customer support? We're looking for a talented individual to join our team as an L2 Technical Support Consultant at SupportYourApp, a leading Support-as-a-Service company.Key Responsibilities:Stay up-to-date with cutting-edge technology and provide L2...

  • PC Support Specialist

    hace 6 días

    Colombia Synergy ECP A tiempo completo

    Job SummaryWe are seeking a skilled PC Field Support Specialist to join our team at Synergy ECP. As a key member of our technical support team, you will be responsible for providing top-notch support to our customers.Key ResponsibilitiesHardware and Software SupportInstall, operate, maintain, repair, and modify end user devices such as personal computers,...

  • IT Support Specialist

    hace 5 días

    Colombia IT M S A tiempo completo

    Job SummaryWe are seeking a highly skilled IT Support Specialist to join our team at IT M S. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical assistance to our clients.ResponsibilitiesProvide technical support and troubleshooting services to clients via phone, email, or remote...

  • Technical Support Specialist

    hace 3 meses

    Colombia SuperStaff A tiempo completo

    In this role, you will be solving IT problems, which may involve using diagnostics and help request tracking tools. You may also be required to provide hands-on help at the desktop or laptop level. Additionally, you will collaborate with the IT Infrastructure Administrator/Engineer on network changes and improvements. As the primary point of contact for...

  • Technical Project Specialist

    hace 3 meses

    Colombia Wolfram A tiempo completo

    **Job title**:Technical Project Specialist Wolfram, creator of Mathematica, Wolfram|Alpha and Wolfram Language, is seeking a highly motivated Technical Project Specialist to join the Academic Innovation Support Group. The Technical Project Specialist is not just another team member in the Academic Innovation Support Group. They are a key advocate, driving...

  • Technical Support Specialist

    hace 5 días

    Colombia Coupa A tiempo completo

    Coupa makes companies operate smarter and grow faster. Our leading AI-driven platform connects and optimizes sourcing, purchasing, supply chains, and financial management. More than 3,000 global organizations large and small trust Coupa to transform operating margins, increase efficiencies and growth, optimize cash, and reduce risk. What you will do: ...

  • IT Support Specialist

    hace 4 meses

    Colombia Nassau National Cable A tiempo completo

    **Nassau National Cable** is an e-commerce company with a decade of experience in providing innovative and customer-focused solutions. As we continue to grow and expand, We are looking for a dedicated and talented **IT Support Specialist** to join our team and help us take our business to new heights. **Position: Full-time.** - **Location: Hybrid....

  • Fintech Support Specialist

    hace 6 días

    Colombia Deel Inc A tiempo completo

    About Deel IncDeel Inc is a leading global payroll and compliance platform that empowers businesses to hire and manage talent worldwide. Our mission is to break down hiring borders and connect companies with exceptional talent from around the globe.Job Title: Fintech Support SpecialistWe are seeking a highly skilled Fintech Support Specialist to join our...

  • Lead Generation Specialist

    hace 6 días

    Colombia Phoenix Support Services A tiempo completo

    {"h1": "Lead Generation Specialist", "p": "At Phoenix Support Services, we are seeking a highly skilled Lead Generation Specialist to join our Business Development Team. As a key member of our team, you will be responsible for generating new business leads and building relationships with potential clients. Responsibilities: * Research and identify...

  • Cloud Technical Support

    hace 4 meses

    Colombia Sangoma A tiempo completo

    **Cloud Technical Support** Sangoma’s value proposition is audaciously simple, our solution is highly scalable and our level of service reliability is unparalleled. Sangoma offers the only global fully integrated communication and productivity SaaS platform in the market which includes: UCaaS, Collaboration, Video, Contact Center, Virtualization, Access...