On-Site Technical Support L2

hace 2 días


Bogotá, Colombia STEFANINI LATAM A tiempo completo
Job description

Sé parte de Stefanini

En Stefanini somos más de 30.000 genios, conectados desde 41 países, haciendo lo que les apasiona y co-creando un futuro mejor.

Seguro no te quieres quedar fuera

On-Site Technical Support L2

¿Por qué te elegiremos? Porque los desafíos que asumirás reflejan tus ambiciones

Main responsibilities
  • Brindar soporte técnico de manera presencial a los usuarios de las aplicaciones y de los hardware (por ejemplo, PCS, servidores, computadoras centrales) en la organización.
  • Actuar con los servicios de redes, con los ingenieros de sistemas de software o con el desarrollo de aplicaciones para restablecer el servicio o identificar problemas.
  • Personal encargado de la atención en sitio de los incidentes y/o requerimientos que se reciben en Mesa de Servicio y que el Primer nivel no logró solucionar en la primera atención.
  • Atención de casos reportados por las sucursales a nivel nacional a través de herramienta de conexión remota inicialmente y seguimiento a la labor realizada por los técnicos en sitio que van a las sucursales de todo el país.

Requirements and skills
  • Dos años de experiencia mínima específica en el Soporte de hardware, software de equipos de cómputo para usuario final e infraestructura, con conocimiento en la herramienta ofertada. Conocimientos y/o experiencia en las prácticas y gestión ITIL 4 Foundation (deseable certificación)
  • Título de Formación Tecnológica o aprobación de 7 semestres de Formación Universitaria Profesional o título profesional en Ingeniería de Sistemas, Telecomunicaciones o a fines a estas ingenierías. Diploma o certificado de aprobación de cursos de sistemas operativos Microsoft en cualquiera de sus versiones.
  • Deseable nivel de inglés intermedio (B1)

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