Senior Engagement Manager, Engagement Management and Delivery Excellence

hace 21 horas


Bogotá, Colombia Amazon A tiempo completo
Senior Engagement Manager, Engagement Management and Delivery Excellence

Job ID: 2837819 | Amazon Web Services Japan GK

At Amazon Web Services (AWS), we’re hiring an Engagement Manager to lead AWS consultants, partner, and client teams. Engagement Managers manage and deliver AWS cloud products and services that enable our customers to realize their business objectives. These professional services engagements focus on the full platform of AWS customer solutions to help our customers and partners remove constraints and accelerate their journey to AWS.

AWS Professional Services engage in a wide variety of projects for customers and partners, providing collective AWS customer experience, best practices, and obsessing about strong success for the Customer. Our team collaborates across the entire AWS organization to bring access to product, service, and training teams, to deliver the right solutions and drive feature innovations for our customers across all industries. Engagement Managers help Customers make decisions to meet their technical and business objectives by providing best practices, proactively identifying and closing project gaps.

Key job responsibilities:
  1. You manage the lifecycle of large and/or complex engagements and own, lead, and shape engagements to deliver business outcomes and establish capabilities/practices to improve delivery quality.
  2. You demonstrate understanding of various relevant technologies, AWS offerings (e.g. ProServe offerings), AWS partner eco-systems (solutions, products, and delivery capabilities) and their application.
  3. You define and share EM best practices across teams and lead collaboration across diverse groups. You mentor others on EM best practices.
  4. You develop new capabilities to remove delivery obstacles. You create new assets, enhance assets, and promote their adoption. You contribute to the creation of new capabilities (e.g., tools, delivery kits, best practices) to promote delivery efficiency and delivery quality.
  5. You anticipate and mitigate risks and stakeholder challenges; you are escalated to and drive resolution.
  6. You use judgement to guide technology and business trade-offs and guide customers to a scalable and long-term solution.
  7. You are able to articulate framework perspectives and phases; you educate others on them. You also mentor others to employ AWS engagement delivery best practices.
  8. You are able to lead customers to define and expand on business strategy and outcomes.
  9. You provide technical assessments and feedback for promotions.
BASIC QUALIFICATIONS
  1. PMP or any other relevant project management certification(s)
  2. Scrum Master or any other relevant agile project management certification(s)
  3. 7+ years relevant industry experience
  4. 5+ years of experience as a consultant or transformation lead
  5. Able to achieve a Solutions Architect Associate Certification within 6 months of being hired
PREFERRED QUALIFICATIONS
  1. Has deep and broad understanding of principles that apply to technology scenarios for large customers, industries, or technology domains
  2. Has led significantly complex and/or transformational engagements
  3. Assists customers to envision business objectives and implement solutions
  4. Exemplary in communicating technical concepts to both technical and business audiences
  5. Leads cross-org initiatives requiring the consensus and collaboration of many teams
  6. Establishes best practices in a deeply understood domain and/or broadly across organizations
  7. Develops scaled mechanisms to create and evolve technical documentation; defines documentation standards
  8. Defines, educates/mentors, and provides engagement-specific guidance on delivery methodology

Posted: December 20, 2024 (Updated 2 days ago)

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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