Operational Excellence Manager
hace 1 mes
Elevate your career as an Operational Excellence Manager with Emapta, a trailblazer in personalized outsourcing. Our company's mission is to empower businesses by building high-performing offshore teams.
We are seeking a skilled leader who can oversee daily BPO operations, ensuring top-tier service delivery and client satisfaction. As an Operational Excellence Manager, you will lead teams, implement strategic improvements, monitor performance, manage budgets, and foster a culture of excellence.
Our ideal candidate possesses strong leadership and people management skills, with the ability to motivate and inspire teams. They have excellent communication and interpersonal skills, along with solid understanding of operational processes, performance metrics, and quality assurance principles.
About the Role
- Lead and manage teams to achieve operational goals and deliver exceptional client service.
- Act as the primary point of contact for clients, understanding their needs and ensuring service delivery meets contractual agreements and SLAs.
- Develop and implement strategies to optimize service delivery, enhance efficiency, and meet business objectives.
- Monitor and analyze operational performance metrics; identify areas for improvement and apply corrective actions or process enhancements.
Your Benefits
- Competitive salary: $65,000 - $85,000 per year.
- 20 vacation days to relax and recharge.
- Prepaid medicine for comprehensive health coverage.
- Customized equipment: Emapta laptop and peripherals tailored to your needs.
- Direct client exposure for networking and skill development.
- Career growth pathways designed for ambitious leaders.
Emapta offers a supportive and diverse work culture that inspires collaboration. Our prime office locations in Bogotá and Medellin provide an easy commute. We also offer upskilling opportunities with free Emapta Academy courses.
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