Senior Digital Engagement Strategist

hace 2 días

Bogotá, Bogotá D.E., Colombia Sagan A tiempo completo

**Job Title:** Senior Digital Engagement Strategist

 

Sagan Overview

We are a pioneering platform bridging the gap between global talent and US-based businesses, connecting candidates from vibrant regions with leading American companies.

 

Job Summary

We seek an accomplished SEO Client Engagement Specialist with expertise in on-page and off-page SEO techniques to serve as our primary point of contact for clients, ensuring their needs are met, and optimizing their SEO performance.

 

Key Responsibilities:

  • Client Relations and Support:
    • Serve as the primary point of contact for clients, ensuring clear and effective communication.
    • Manage client expectations and address their SEO-related queries and concerns.
    • Educate clients on SEO best practices and performance metrics.
    • Communicate regularly with clients to ensure their needs are met and to provide updates on ongoing projects.
  • SEO Management:
    • Perform on-page and off-page SEO activities to optimize client websites.
    • Manage and optimize Google Business Profiles for clients.
    • Monitor and analyze client performance metrics, focusing on increasing client retention and satisfaction.
    • Identify opportunities for upselling and downselling services to optimize client outcomes.
  • Project Coordination:
    • Route client requests to the fulfillment team, ensuring timely and accurate completion.
    • Ensure all work completed is promptly communicated to clients, including changes to Google Business Profiles, page completions, link acquisitions, and citations.
    • Maintain accurate records in CRM (monday.com) and ensure effective task management.
  • Quality Assurance:
    • Perform quality checks on client deliverables to ensure accuracy and completeness.
    • Collect and utilize client feedback to continuously improve service offerings and client satisfaction.

 

Salary Information:

The estimated salary for this role is up to $2500 USD per month, depending on experience and qualifications.

 

Requirements:

  • Familiarity with managing Google Business Profiles.
  • Strong communication and interpersonal skills.
  • Ability to multitask and prioritize client needs effectively.
  • Proficiency in using CRM software (e.g., monday.com) and communication tools (e.g., Slack).
  • Strong analytical skills for monitoring client performance and identifying areas for improvement.
  • Empathy and emotional intelligence to understand client needs and build strong relationships.

 

Nice-to-Haves:

  • Ability to conduct video calls with clients independently.
  • Experience in gathering and utilizing client testimonials for marketing purposes.

 

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