Customer Success Analyst

hace 7 días

Bogotá Distrito Capital, Colombia Crisil A tiempo completo

Direct message the job poster from Crisil HR Executive | People | Human Resources | Talent Development | People Experience | Learning & Development About CRISIL Limited: CRISIL is a leading, agile and innovative global analytics company driven by its mission of making markets function better. It has delivered independent opinions, actionable insights, and efficient solutions to over 100,000 customers through businesses that operate from India, the US, the UK, Argentina, Colombia, Poland, China, Hong Kong and Singapore. It is majority owned by S&P Global Inc, a leading provider of transparent and independent ratings, benchmarks, analytics and data to the capital and commodity markets worldwide. Job Duties The relationship network analyst will support one of CRISIL’s clients, a Private Equity Firm based in NYC. This role main responsibility is to support the internal network of the firm that, by identifying the correct connections and generating key introductions expands the firm businesses. This position will help to establish thousands of connections with high impact mainly in the technology sector. Expert Network Support (80% of the time) Utilize LinkedIn and other tools to identify potential leads and connections within key industries. Generate introductions between key executives, facilitating strategic relationships. Assist investment teams in analyzing and coordinating contact with strategic executives. Maintain a comprehensive and organized record of connections and contacts. Conduct calls with portfolio companies C-Level executives to understand their needs and provide regular updates. Proficiency in English is essential for effective communication. Customer Success Analysis and Digital Marketing (20% of the time) Customer Success Collaborate with portfolio Software-as-a-Service (SaaS) companies to benchmark their customer success against top market players. Prepare detailed analysis and presentations to provide actionable insights and guidance. Conduct research on the tech market to stay updated on industry trends and best practices. Digital Marketing Utilize marketing analytics tools such as SimilarWeb, SEMRush, Google Trends, and Google Adwords to extract, analyze, and visualize data. Create insightful presentations using PowerPoint, focusing on trends, competitive positioning, and digital traffic mix. Perform analysis on various aspects, including site traffic, app downloads, SEO equity of companies compared to competitors, and breakdown of digital traffic sources (direct, organic, paid). Qualifications Bachelor’s Degree in any Social Science, Economics, Business Administration, or other relative degrees Skills Required Excellent level of English written and spoken (must have) Highly effective organizational skills Ability to work well under pressure and meet deadlines High level of attention to detail and accuracy are a must have Willingness to stretch and work with global clients Flexibility and adaptability to change Able to work in a team setup, very important Seniority level Entry level Employment type Full‑time Job function Administrative Referrals increase your chances of interviewing at Crisil by 2x Location: Bogota, D.C., Capital District, Colombia Salary: $1,200.00-$1,500.00 #J-18808-Ljbffr

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