Customer Success Bp Analyst

Company Overview:
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

LI-Hybrid

Team Overview:
Are you a data-driven analyst with a passion for turning insights into action?
As a Strategy Analyst of the Customer Success BP, you will support data-driven decision-making by partnering closely with Customer Success teams and key stakeholders across SSL. You’ll help translate data into actionable insights that improve customer performance, retention, and operational efficiency.

In this role, you will work with cross-functional teams to analyze trends, build reports and dashboards, and support strategic initiatives aimed at enhancing the customer experience. You’ll leverage your skills in SQL and Python to answer business questions, identify opportunities, and support execution in a fast-paced, collaborative environment.

This is a great opportunity to develop your strategic thinking, gain exposure to senior stakeholders, and make a tangible impact on customer success within a growing, innovative organization.

Role Responsibilities:

- Serve as the primary source of data-driven insights, providing actionable recommendations to the Customer Success Team.
- Analyze complex datasets using SQL, Python, or R to identify trends, opportunities, and efficiencies across Didi Food.
- Monitor and report on key performance metrics, ensuring the business stays on track to meet its goals.
- Lead strategic projects, from ideation to execution, ensuring alignment with business objectives and measurable impact.
- Collaborate with cross-functional teams to drive initiatives and optimize processes.
- Develop and deliver compelling presentations to stakeholders, translating data into clear, actionable insights.

Role Qualifications:

- Advanced proficiency in SQL and at least one programming language (Python or R) for data analysis and visualization.
- Familiarity with data visualization tools (e.g., Tableau, Power BI) and advanced Excel skills.
- Strong analytical mindset with the ability to translate complex data into actionable insights.
- Excellent problem-solving skills and a proactive approach to identifying opportunities for improvement.
- Fluent in English and Spanish
- 1-2 years of experience in strategy, consulting, or data analytics, preferably in tech, consulting, or a fast-paced corporate environment.
- A bachelor’s degree in Business, Economics, Engineering, Computer Science, or a related field.
- Experience in stakeholder management and presenting insights to senior leadership.
- Experience working with cross-functional teams and managing multiple stakeholders.

EEO Statement:

- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

**We are committed to building inclusive and diverse teams.**

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

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