Customer Success Analyst – Pleno
hace 2 semanas
Estamos buscando un Customer Success Analyst – PLENO para un importante cliente del sector. Si te apasiona ayudar, resolver y acompañar a los usuarios a través de canales digitales, esta oportunidad es para ti.
Lugar: Cajicá, Cundinamarca
Modalidad: Presencial con semanas híbridas
Vacantes: 1
Funciones Clave
Atender solicitudes por chat, correo y teléfono.
Detectar fricciones en la experiencia digital y darle solución o escalarlas.
Gestionar tickets complejos y dar seguimiento.
Crear reportes de desempeño y proponer mejoras.
Documentar interacciones en sistema de tickets.
Requisitos
Formación en Administración, Comunicación, Ingeniería Industrial, Sistemas o afines (en curso o finalizada).
Manejo de CRM y herramientas analíticas.
Conocimiento intermedio de procesos financieros/digitales.
Deseable experiencia Fintech / servicios financieros digitales/ Billeteras digitales
¿Te interesa saber más?
Si esta oportunidad te llamó la atención o quieres conocer más detalles, escríbeme y con gusto te comparto toda la información.
Correo
Un nuevo camino profesional podría comenzar aquí.
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