Customer Success Analyst – Pleno

hace 2 semanas


Bogotá, Bogotá D.E., Colombia Positivo S+ Latam A tiempo completo

Estamos buscando un Customer Success Analyst – PLENO para un importante cliente del sector. Si te apasiona ayudar, resolver y acompañar a los usuarios a través de canales digitales, esta oportunidad es para ti.

Lugar: Cajicá, Cundinamarca

Modalidad: Presencial con semanas híbridas

Vacantes: 1

Funciones Clave

Atender solicitudes por chat, correo y teléfono.

Detectar fricciones en la experiencia digital y darle solución o escalarlas.

Gestionar tickets complejos y dar seguimiento.

Crear reportes de desempeño y proponer mejoras.

Documentar interacciones en sistema de tickets.

Requisitos

Formación en Administración, Comunicación, Ingeniería Industrial, Sistemas o afines (en curso o finalizada).

Manejo de CRM y herramientas analíticas.

Conocimiento intermedio de procesos financieros/digitales.

Deseable experiencia Fintech / servicios financieros digitales/ Billeteras digitales

¿Te interesa saber más?

Si esta oportunidad te llamó la atención o quieres conocer más detalles, escríbeme y con gusto te comparto toda la información.

Correo

WhatsApp

Un nuevo camino profesional podría comenzar aquí.

hashtag#CustomerSuccess hashtag hashtag#ExperienciaDeCliente hashtag hashtag#Fintech hashtag hashtag#OportunidadLaboral hashtag hashtag#PositivoS+hashtag hashtag#Cajicá hashtag hashtag#EmpleoConPropósito


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