Technical Product Trainer

hace 3 meses


Bogotá, Colombia InterGame Ltd A tiempo completo

Our client, a leading technology and software provider of virtual sports, is on the lookout for a Technical Product Trainer to join operations in Colombia. Our client’s offerings are designed to cater to a wide range of clients in the gaming and betting industry, ensuring a seamless experience whether users engage with their products via online platforms or in physical betting shops.

Job summary:

The Technical Product Trainer will specialise in on-site and virtual learning, understanding, and teaching (via hands-on / demonstration) the installation, service and troubleshooting of product software, and associated peripherals in the field. This customer facing role will travel domestically, within Colombia initially, to deliver training in support of software and installation.

Essential Job Functions / Main Duties & Responsibilities:
  • Training external stakeholders (B2B & B2C, Operators, installers, cashiers, etc.) on the product
  • Conduct hands-on technical training classes related to the installation and repair of gaming hardware products for external customers.
  • Support customers by learning customer-specific requirements to enhance training programs.
  • Track all training and testing data, and provide status reports and training wrap-up reports to management
  • Facilitate Remote Training Sessions using MS Teams
  • Participate in special projects that have a clear link or benefit to training, as assigned.
  • Advise on the product and how best to market and position it.

Knowledge & Experience:

  • Degree in Information Technology / Product and Software Development or similar.
  • 3 years’ experience in Product Training.
  • 3-5 years of experience working in a casino or Gaming environment installing, troubleshooting, and maintaining equipment required.
  • Demonstrated ability to troubleshoot and service electronic and electromechanical equipment
  • Experience in virtual sports gaming/betting would be advantageous.
  • Technical aptitude, professional presentation skills, and superior customer service skills required.
  • Experience and basic knowledge of the software development industry.

InterGame is the only monthly magazine covering the international coin-op amusements and gaming industry.

InterGaming is the leading magazine covering the international land-based casino and gaming industry.

Published bimonthly, iNTERGAMINGi is the leading publication for the growing international online gaming industry.

An extensive annual buyers’ directory with more than 1,500 suppliers listed in the coin-op, casino and iGaming sectors.

All the latest innovations for children in the indoor play, edutainment, outdoor adventure and simulation sectors.

Coin-op Community covers the latest news for the UK’s amusements, attractions and leisure sectors.

Sign up for the latest news
in your sectors

Pay-to-play

Casino

iGaming

Email address

Sign up for the latest news
in your sectors Pay-to-play Casino iGaming Email address I am over 18 years old and have read, understood and agree to InterGame’s Privacy Policy .

Not now

#J-18808-Ljbffr
  • Technical Trainer

    hace 3 semanas


    Bogotá, Cundinamarca, Colombia WorkBox A tiempo completo

    **Technical Trainer - ServiceNow** **Introduction** We are a leading partner of ServiceNow in Latin America, committed to delivering cutting-edge solutions that drive digital transformation across various industries. As part of our growing team, we offer an exciting opportunity to join a dynamic environment where you will contribute to the success of...

  • Trainer Bpo

    hace 3 semanas


    Bogotá, Cundinamarca, Colombia Grupo COS (Customer Operation Success) A tiempo completo

    At CUSTOMER OPERATION SUCCESS S.A.S. we are looking for a BPO Trainer to join us in our team. If you are a passionate professional with an Educational mindset, this is the opportunity you're waiting for. As Trainer, you will be responsable of develop and deliver engaging training sessions and materials for our agents, providing feedback and coaching to...

  • Bpo Trainer

    hace 16 horas


    Bogotá, Colombia Grupo Cos A tiempo completo

    At CUSTOMER OPERATION SUCCESS S.A.S. we are looking for a BPO Trainer to join us in our team. If you are a passionate professional with an Educational mindset, this is the opportunity you're waiting for. As Trainer, you will be responsable of develop and deliver engaging training sessions and materials for our agents, providing feedback and coaching to...

  • Jr. Trainer

    hace 4 meses


    Bogotá, Cundinamarca, Colombia Unicity USA Inc A tiempo completo

    Unicity International Bilingual Jr Trainer in Bogotá Are you an energetic, empathetic, and organized individual with teaching skills?Unicity International, a global health and wellness company, is looking for a passionate Jr. Trainer to join our team! As a Jr. Trainer, you'll be responsible for delivering client-focused training to address new hires,...


  • Bogotá, Bogotá D.E., Colombia Unicity A tiempo completo

    Unicity International Bilingual Trainer in BogotáWe are seeking a passionate Trainer to deliver client-focused training sessions for new hires, product updates, and recurring training needs. As a Trainer, you will be responsible for providing information about products and services to customers, addressing and resolving complaints, and updating customer...

  • Jr. Trainer

    hace 4 meses


    Bogotá, Colombia Unicity A tiempo completo

    Unicity International Bilingual Jr Trainer in Bogotá Are you an energetic, empathetic, and organized individual with teaching skills?Unicity International, a global health and wellness company, is looking for a passionate Jr. Trainer to join our team! As a Jr. Trainer, you'll be responsible for delivering client-focused training to address new hires,...


  • Bogotá, Bogotá D.E., Colombia Unicity A tiempo completo

    Unicity International Bilingual Trainer PositionWe are seeking a skilled Trainer to deliver client-focused training sessions for new hires, product updates, and recurring training needs.Key Responsibilities:Deliver training sessions to ensure clients have the necessary knowledge to succeed.Provide product information and resolve customer issues in a timely...

  • Operations Trainer

    hace 2 meses


    Bogotá, Cundinamarca, Colombia Kaizen Gaming A tiempo completo

    **We are Kaizen Gaming** ***Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 17 markets with 2 brands (Betano & Stoiximan). We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment. We are a diverse team of...


  • Bogotá, Colombia Ubiquiti Inc A tiempo completo

    About Ubiquiti At Ubiquiti Inc., we create technology platforms for Businesses, Smart Homes, and Internet Service Providers, driven by our goal to connect everyone, everywhere. To date, Ubiquiti has shipped over 100 million devices worldwide, from ISP networking products to the next generation of IT solutions. Our growth is made possible by the dedicated...


  • Bogotá, Cundinamarca, Colombia Hewlett Packard A tiempo completo

    **_ Responsibilities: _** We are looking for motivated individuals who can balance customer engagement with constant technical skill development. A successful Presales TC is expected to have or have a plan to develop deep knowledge of HP hardware and solutions. Responsibilities - Provide Technical Presales support to our End-User/Channel Salesforce to...


  • Bogotá, Bogotá D.E., Colombia Align Technology, Inc. A tiempo completo

    About Align Technology, Inc.Align Technology, Inc. is a leading medical device company transforming smiles and changing lives. Our global team of talented employees develops innovative technology, tools, and treatment options to help dental professionals worldwide achieve clinical results they expect.Job SummaryWe are seeking an experienced Operational...


  • Bogotá, Bogotá D.E., Colombia Nielseniq A tiempo completo

    **About Us**NielsenIQ is the world's leading consumer intelligence company, delivering unparalleled insights into consumer behavior and driving business growth. With operations in over 100 markets, we cover more than 90% of the world's population. Our commitment to diversity, equity, and inclusion drives us to count everyone and systematically embed these...


  • Bogotá, Cundinamarca, Colombia Distribusion Technologies GmbH A tiempo completo

    We are shaping the future of travel and building the largest global network of transport providers and retailers. We are one of the fastest growing startups in travel, backed by leading venture capital investors including TQ Ventures, Lightrock, Creandum, and Northzone, and are headquartered in Berlin, Germany. Following our recent $80m Series C funding, we...

  • Technical Consultant

    hace 4 semanas


    Bogotá, Colombia Thales A tiempo completo

    Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billions of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000...


  • Bogotá, Bogotá D.E., Colombia Nielseniq A tiempo completo

    We are seeking a highly skilled Technical Support Engineer to provide exceptional technical support to our customers. This role involves troubleshooting, resolving, and preventing technical issues related to our innovative NIQ Activate product.Key Responsibilities:Provide technical support to customers via our support ticketing systemResearch, diagnose, and...


  • Bogotá, Bogotá D.E., Colombia NielsenIQ A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Support Engineer to join our team in Latin America. As a key member of our global support team, you will provide technical assistance to customers using our innovative NIQ Activate product.Key ResponsibilitiesProvide enterprise-level technical support to customers and prospects via a support ticketing...


  • Bogotá, Cundinamarca, Colombia Thales A tiempo completo

    Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000...

  • Technical Consultant

    hace 4 semanas


    Bogotá, Colombia Thales Group A tiempo completo

    Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billions of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000...

  • Trainer

    hace 1 mes


    Bogotá, Cundinamarca, Colombia ContactPoint 360 A tiempo completo

    Join our ContactPoint360 Family, today! **Job Summary** **Responsibilities**: - Develop plans in order to coach new hires regarding the product assign, making sure the needs of each agent are meet in order to reach their goals through follow ups. Provide support and mantain an open communication with his trainees that allows them to identifiy opportunity...


  • Bogotá, Bogotá D.E., Colombia Minka_ A tiempo completo

    Job DescriptionWe are seeking a highly skilled Technical Sales Specialist to join our team at Minka_. As a key member of our sales team, you will be responsible for building strong relationships with customers and providing technical guidance to help them achieve their product goals.Responsibilities:Design and deploy integrations between Minka_ and customer...