![Merit Medical Systems Inc.](https://media.trabajo.org/img/noimg.jpg)
Coordinator, Customer Service
hace 3 semanas
Work Shift:
DAY
Work Schedule:
Why Merit?
At Merit Medical, our mission is to create innovative medical devices that improve lives. Our goal is to hire and develop people who want to build something special through hard work, team effort, and commitment. Together, we are making a difference in the lives of patients around the world.
ESSENTIAL FUNCTIONS PERFORMED
- Responsible for inbound shipments and ensuring they are stocked timely.
- Takes customer orders and records them into the electronic system.
- Ensures that customer orders are shipped in a timely manner.
- Interacts with third-party logistic providers to ensure quality of service to customers.
- Point of contact to solves customer and commercial team concerns regarding shipments, product delivery, etc.
- Verifies the accuracy of paperwork, such as commercial invoices and certificates of compliance, from the Customer Service Department.
- Resolves issues and problems with outbound shipments.
- Main contact for customer service and related logistics matters.
- Oversees all warehouse activities are following the contract.
- Assists RA&QA and manager with various responsibilities.
- Implement meetings to review 3PL performance based on aligned KPI´s
ESSENTIAL PHYSICAL/ENVIRONMENTAL DEMANDS
- Lifting - Not to exceed 50 lbs - local practice may apply.
Writing
Sitting
Standing
Bending
Vision
Color perception
Depth perception
Reading
Field of vision/peripheral
SUMMARY OF MINIMUM QUALIFICATIONS
- Education and experience equal to at least a high school diploma required, with one or more years of post High School education preferred.
A minimum of six years of previous customer service experience required.
Knowledge of various computer software programs including Word Perfect, Quattro Pro and Paradox, and the ability to learn and understand new computer software programs. Ability to become skilled in the use of Merit's autoCAD software within one year of employment required.
Ability to work effectively as part of a team and make decisions quickly and accurately.
Excellent interpersonal and communication skills.
COMPETENCIES
- Computer/AutoCAD
Customer service
Bids/contracts
Returned goods processes
Product knowledge
Shipping processes
JOB FAMILY
- Vice President, Sales
Manager, Customer Service
Coordinator, Customer Service
Senior Customer Service Specialist
Customer Service Specialist II
Customer Service Specialist I
COMMENTS
Infectious Control Risk Category III:
The risk category explains whether or not employees are likely to come into contact with blood or body fluids while performing their jobs. Risk category III states employment and procedures that do not require exposure.
As an eligible Merit employee, you can expect the following:
- Multiple Shifts and Hours to choose from: Days, Swing (Eve), and Nights
- Medical/Dental & Other Insurances (eligible the first of month after 30 days)
- Low Cost Onsite Medical Clinic
- Two (2) Onsite Cafeterias
- Employee Garden | Gardening Classes
- 3 Weeks' Vacation | 1 Week Sick-Time | Paid Holidays
- 401K | Health Savings Account
To see more on our culture, go to
Military Veterans are encouraged to Apply.
Merit is a proud Utah Patriot Partner committed to hiring our Veterans.
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