Client Service Representative

hace 2 semanas


WorkFromHome, Colombia Qureos A tiempo completo

Client Service Representative (Customer Services) - The Credit Pros Join the Credit Pros for a 100% full‑time, remote opportunity. Unlock your potential in the thriving credit industry We seek talented individuals who are passionate, eager to learn, and thrive on fresh challenges. About Us The Credit Pros is a national leader in credit repair, dedicated to helping clients eliminate negative, inaccurate, outdated, and erroneous items from their credit reports. Our mission extends beyond repair – we educate clients on how the credit system works and empower them to proactively improve their financial well‑being. As an Inc. 5000 company, we build an exceptional organization that positively impacts the lives of both our clients and employees. Highlights Inc. Magazine top 50 places to work Smart CEO Magazine Corporate Culture Award winner Summary As a client service representative, you’ll drive client satisfaction and revenue growth. You’ll provide phone‑based support from home, resolve and escalated product & platform issues, and answer account and billing questions. Use your communication skills and customer‑first mindset to collaborate empathetically with TCP’s customers to solve their issues. Responsibilities Respond to customer inquiries and requests over the phone, email and chat based on SOPs Utilize TCP’s tech tools suite (Microsoft Suite, Salesforce, ZOHO, Hodu) in day‑to‑day operations Escalate and distribute customer issues to relevant departments as per guidelines Record, review and follow‑up on requests and resolutions Investigate and research solutions Update customer records during conversations Meet and exceed quantitative metrics and KPIs including client‑facing time, call quality and occupancy Requirements 1–2 years’ experience of customer services, collections & retention in USA‑based B2C financial and banking services industry Problem solver, customer‑centric, excellent communication skills, solution‑oriented mindset Start Date December 8, 2025 Technological Requirements Dedicated home workspace needed Equipment details will be sent via email during the interview process Work Schedule 5 days a week 40 hours a week 09 hour shift with 01 hour of unpaid break 09 AM to 09 PM Eastern Time (United States Time) (Monday to Friday & Saturday post training) Benefits Full‑time, permanent role 100% remote work + great work environment Base salary: $4/hr – $6/hr Employee development, management training, coaching & upskilling Flexible accruing paid time off Company holidays, birthday time off Health benefits eligible after one year of association Diversity and Inclusion At The Credit Pros, we foster an inclusive environment that welcomes applicants from all backgrounds. We believe everyone deserves equal opportunities to grow and succeed. #J-18808-Ljbffr


  • Service Representative

    hace 1 semana


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