Customer Service Representative
hace 2 semanas
kuubiik is a global consulting company headquartered in Singapore, with operations spanning over 150 countries. Specializing in outsourcing and project-based solutions for a variety of business functions, kuubiik partners with prominent brands such as Google, TikTok, HP, and TELUS. The company offers flexible staffing models, including hourly outsourcing and full-time or part-time services, tailored to meet diverse client needs. With a diverse international team, kuubiik delivers innovative solutions to drive success for its clients worldwide. Client Location : US Role Type : Full-time, 1-year contract Monthly Salary : USD 900 Role Overview One of our clients is looking for a Customer Service representative to be the "human bridge" for the US and Canadian customers. This role is critical for handling complex orders, building trust with our long-term clients, and managing the end-to-end customer journey from inquiry to fulfillment. You will be working independently to ensure our 25,000+ customers feel heard, valued, and supported. Key Responsibilities High-Touch Order Management Process phone orders manually for customers (predominantly aged 50–60+) who prefer speaking to a live representative. Securely handle credit card details, process payments, and manage existing cards on file within the CRM. Monitor AI-agent logs and live chats to identify "warm" leads or abandoned carts. Proactively reach out via phone, email, or WhatsApp to convert inquiries into sales. Follow up with past customers based on purchase patterns to encourage re-orders or subscription renewals. Retention & AutoShip Support Manage "AutoShip" (subscription) accounts, ensuring payment methods are up to date. Engage in soft outreach to prevent subscription drop-outs, providing a personal touch that AI cannot replicate. Operational Support Coordinate with the warehouse/logistics team to monitor shipping statuses. Manually update orders with tracking numbers and notify customers of delivery timelines. Maintain a meticulous "digital footprint" of all interactions within GoHighLevel (GHL). Requirements 5–7 years in a Customer Service or Administrative role, preferably within e-commerce. Expert-level comfort with GoHighLevel (GHL) or similar comprehensive CRMs. Familiarity with RingCentral or equivalent phone systems. Ability to juggle multiple tabs, live chats, and payment portals simultaneously. Flawless verbal and written English. You don't wait for tasks; you look for loopholes to close and customers to help. Must have a high-speed, stable internet connection and a noise-canceling headset (essential for handling sensitive payment details). #J-18808-Ljbffr
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Customer Service Representative
hace 1 semana
WorkFromHome, Colombia OperationsArmy A tiempo completoCustomer Service Representative (Colombia) (Remote) Job Openings Customer Service Representative (Colombia) (Remote) About the job Customer Service Representative (Colombia) (Remote) Fully Remote Customer Service Representative (Self-Serve SaaS)(Weekend + Weekday Schedule) Are you passionate about helping users succeed with innovative software? Join us on...
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Customer Service Representative
hace 3 días
WorkFromHome, Colombia Somewhere A tiempo completoThe ideal candidate loves talking to people and proactively solving problems! You will be responsible for making customers happy! You will work remotely for a growing US based business and earn US Dollars! Our clients include service businesses, manufacturing companies, real estate companies, private equity firms, tech companies, e-commerce companies and...
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Customer Service Representative
hace 5 días
WorkFromHome, Colombia Pharmbills A tiempo completoPharmbills, Bogota, D.C., Capital District, Colombia (remote possible after 3‑month trial) Customer Service Representative As a Customer Service Representative, you’ll be the first point of contact for applicants, connecting, informing, and engaging candidates. What You’ll Be Doing: Calling applicants to confirm receipt of their resumes. Explaining job...
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Customer Service Representative
hace 3 días
WorkFromHome, Colombia UPS A tiempo completoCustomer Service Representative - Bilingual (Early Morning) Customer Service Representative - Bilingual (Early Morning) at UPS. Job Summary This position helps UPS deliver excellent service and create value for customers by following processes and providing solutions to customers that enable growth. This position helps UPS identify and overcome barriers to...
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(Remote) Customer Service Representative
hace 2 semanas
WorkFromHome, Colombia Spring Financial A tiempo completo(Remote) Customer Service Representative Join to apply for the (Remote) Customer Service Representative role at Spring Financial About Us Spring Financial is revolutionizing financial access for Canadians, providing smart credit-building, mortgage, and lending solutions. Millions struggle with high-interest debt and limited financial options—we’re here...
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Customer Service Representative
hace 1 semana
WorkFromHome, Colombia IFF A tiempo completoIFF — Bogota, D.C., Capital District, Colombia Customer Service Representative Are you passionate about innovation that transforms everyday products into extraordinary experiences? IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences. We deliver sustainable innovations that elevate everyday products. Taste: Crafting...
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Customer Service Representative – Classic
hace 3 días
WorkFromHome, Colombia Somewhere A tiempo completoCustomer Service Representative – Classic & Muscle Car Parts Join to apply for the Customer Service Representative – Classic & Muscle Car Parts role at Somewhere . This is a remote role for someone passionate about classic American cars and automotive parts. You will assist customers, including collectors and restoration professionals, in finding the...
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(Remote) Customer Service Representative
hace 5 días
WorkFromHome, Colombia Spring Financial A tiempo completoOverview (Remote) Customer Service Representative — Remote position open to candidates in Bogota or Medellin. Spring Financial is a fintech company providing smart credit-building, mortgage, and lending solutions. Our team supports customers online, via text, or over the phone. Please note: English proficiency is required as the role is conducted in...
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Customer Service Representative
hace 2 semanas
WorkFromHome, Colombia Pharmbills A tiempo completoPharmbills Bogota, D.C., Capital District, Colombia Join or sign in to find your next job Join to apply for the Customer Service Representative role at Pharmbills Location: Bogota, Colombia (remote is possible after 3 months trial and successful completion of the tests) Ever applied for a job and felt unsure about the next steps? At Pharmbills, we believe...
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Service Representative
hace 2 semanas
WorkFromHome, Colombia PuzzleHR A tiempo completoJoin to apply for the Service Representative role at PuzzleHR Job Title: Employee Service Representative Location: Remote Job Summary The Employee Service Representative uses extensive knowledge and skills obtained through experience and training to assist in the development, implementation, and solutions for PuzzleHR clients. You also have the opportunity...
